Berneck is the largest exporter of wood in Brazil, ranks ninth in the country for exportation per volume and is one of the largest national lumber providers. On average, Berneck ships 2,000 containers per month across 46 countries, China being their largest importer.
Karine Correa, Berneck’s international trade supervisor, is responsible for overseeing export operations and managing a team of over 15 people. When orders were under 150 per month, Karine was able to control and monitor operations using advanced Excel.
However, when Berneck’s orders doubled, the automated Excel sheets were no longer enough to accurately estimate lead time, keep track of document deadlines and organize the influx of information.
Consequently, new bottlenecks were forming and were harder to identify, and the company frequently paid onerous fees for missing documentation deadlines when shipping to China and other countries.
Within a quarter of Pipefy usage, Berneck experienced major improvements. The company gained significant operational savings with automation and accumulated more savings by preventing different fees. Not long after using Pipefy, Karine started studying Lean Six Sigma and found out that Berneck had some operational issues that could be solved and improved by adopting the Lean culture.
Lean was created by the Toyota Engineer Taiichi Ohno in order to rebuild their manufactory post World War II. The culture behind this philosophy is to continuously improve by eliminating any kind of waste and adding value to the customers. And that is exactly the gap Karine needed to fill in at Berneck.
After a year of implementing the Lean transformation and using Pipefy as a Lean management tool, Berneck experienced 90% less waste in the logistics department, apart from documenting, standardizing and optimizing processes in order to continuously improve.