Tame your shared inbox and centralize work in one place

Efficiently centralize and manage shared email accounts such as contact, support, and finance inboxes. Have full visibility over messages, assign responsibilities, and turn responses into actionable items.

Trusted by 30k customers

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Stay on top of deadlines and team accountability

Stop wondering what happens after forwarding a message. Keep track of your team inbox and make sure to deliver high-level service to customers and partners. With a shared view of communications, you can monitor messages, replies, and follow-ups.

Sign up for free and increase productivity

Sign up for free and increase productivity

Comprehensive features for your specific needs


Delegate tasks to team members, automatically notifying them


Send standard responses manually or automatically


Exchange messages with your team without leaving your inbox


Standardize your sent emails with the same information every time


Automate messages and tasks with no-code triggers and actions

Single View

Ensure a shared perspective on emails and comments


Connect Pipefy to your everyday tools, no coding required


Store important information and easily retrieve it

Teams everywhere provide better service with Pipefy

Frequently Asked Questions

A shared mailbox (also known as a shared inbox) is a mailbox to which multiple user accounts and email addresses are associated. It usually has a generic address (such as “[email protected]”), and any of the shared mailbox’s users can see (and reply to) the messages received by that address.


When a user replies to a shared mailbox message, the reply will contain the user’s name and retain the shared mailbox’s address. Hence, that reply may appear as something like “Message sent by John Smith, on behalf of Sales Team ([email protected]).”

Traditional inboxes are often used for personal messages, or for work purposes pertaining to a single person. They tend to have only one user account associated with them. They can usually only be accessed by one person at a time and, therefore, are not adequate for larger-scale professional situations. 


Shared inboxes, on the other hand, can have multiple users, each with their own credentials. They can all view (and reply to) messages received by the shared inbox’s address, as well as compose new messages on that address’s behalf.

Besides Pipefy Shared Inbox, some of the most commonly used shared inbox tools are Gmail’s Shared Mailboxes, Google’s Collaborative Mailboxes, and Microsoft’s Shared Mailboxes that come bundled within Outlook on Office 365.

With Pipefy’s Shared Inbox, you’ll have complete visibility of all messages your team receives.  You’ll know exactly what’s happening in every conversation, and the status of every request. No one will have to switch between tools or email accounts to engage with peers or find information. You’ll also be able to create easy-to-set automation to route emails, escalate messages, and send standard responses.