Shared Services SSC

Streamline the requests to your shared services center with a 100% customizable and no code software.

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  • Trusted by companies that want results

  • McDonald's
  • Unilever
  • EmblemHealth

Control your processes intuitively

No-code fast deploy

Easily set-up forms plugged on workflow processes and avoid spending months building and investing in infrastructure.

Effective SLA management

Control your SLAs: always know what's late or on-time, and better manage productivity.

Automation and RPA integration

Set-up event-based automation to improve efficiency and integrate with RPA.

Powerful reports

Analyze process data and discover ways to improve your workflow productivity by generating reports regularly.

Centralize internal & external communications

Manage internal and external communications in a single platform, and easily integrate with other tools.

Reduce operational risks

Reduce operational risks by centralizing all process workflows and information in Pipefy’s secure database.

A flexible and customizable platform for Shared Services

Easily improve and standardize your Shared Services operations using our pre-designed, best practice process templates.

Centralize requests

Better manage the influx of requests to your SSC through forms plugged on workflows. Use SLAs to ensure that requests are processed within their timeline.

Pipefy public form for shared services management

Automate back office processes

Boost productivity by automating repetitive tasks, and integrate with RPA to orchestrate your processes between digital and human labor.

Pipefy automation settings for shared services management

Build agile and custom workflows

Empower business users to build and run their perfect processes without the need of IT. Managers can be in control of workflow by setting permissions, using conditional logic, and more.

Pipefy automation settings for shared services management

What our customers have to say

Wipro enterprise logo

“The typical lifecycle for a product is four months in terms of design... Pipefy modeled a workflow in a matter of 15 to 20 minutes.”
- Aditya Sengupta, Transformation Team at Wipro India

“Pipefy has revolutionized the way we view and build our processes in Accenture operations. Its flexibility and ease of use have allowed us to improve our productivity and delivery quality.”
- Fabiano Guastella, Digital Transformation Manager at Accenture Brazil

“Other applications require a lot of planning and agreement from many teams. With Pipefy we do not depend or wait for anyone. We model, implement and validate processes whenever necessary.”
- Michael Galkovsky, Chief Software Architec at IBM Belgium

  • Trusted by companies that want results

  • Telefonica
  • GFK
  • Pfizer

Streamline SSC Case Management processes

Get more done in less time, so you can focus on what matters most.

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