Complaint Management


Pipefy’s Complaint management template is a simple and complete way to organize your complaints in your company. In this template, you will find all the steps you need to better manage complaints more quickly and easily in an intuitive manner by investigating and finding solutions for your clients.

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Template structure

See how this template is structured. As this is just an example, you can customize it.

Start Form

  1. Complaint
  2. Complaint description
  3. Customer information
  4. Name
  5. Phone
  6. Email


  1. Complaint category
    • Product/service
    • Support
    • Pricing
    • Quality
  2. Is this the first time we have received such complaint?
    • Yes
    • No
  3. If not, how often does this complaint arise?

Investigate Complaint

  1. Person responsible for solution
  2. Investigation due date
  3. Complaint criticality

Deliver Resolution

  1. Action taken
  2. Reasons

Solution Delivered


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