CRM for Telecom

Template

With this CRM for Telecom template, you can register every customer’s requests and control its causes. Increase your employee’s agility, help them overcome these problems and deliver superior customer experience.

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Template structure

See how this template is structured. As this is just an example, you can customize it.

Start form

  • 1. Customer's Name

  • 2. Customer's ID

  • 3. Customer's Phone

  • 4. Customer's Email

  • 5. Request Type

  • 6. Description

  • 7. Customer's level of satisfaction

  • 8. Urgency

Requests

  • 1. Responsible

  • 2. Checklist

    • Disconnect and connect cables
    • Access website
    • Turn off device
    • Others

Solving

  • 1. Identify the cause of the problem.

  • 2. First attempt to solve the problem

  • 3. Second attempt to solve the problem

  • 4. Third attempt to solve the problem

  • 5. Was the problem solved?

    • Yes
    • No

Unresolved Issues

  • 1. What has been agreed upon with the customer?

  • 2. Problem solved?

    • Yes
    • No

Concluded

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