CRM for Telecom


With this CRM for Telecom template, you can register every customer’s requests and control its causes. Increase your employee’s agility, help them overcome these problems and deliver superior customer experience.

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Template structure

See how this template is structured. As this is just an example, you can customize it.

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  1. Customer’s Name
  2. Customer’s ID
  3. Customer’s Phone
  4. Customer’s Email
  5. Request Type
  6. Description
  7. Customer’s level of satisfaction
  8. Urgency


  1. Responsible
  2. Checklist
    • Disconnect and connect cables
    • Access website
    • Turn off device
    • Others


  1. Identify the cause of the problem.
  2. First attempt to solve the problem
  3. Second attempt to solve the problem
  4. Third attempt to solve the problem
  5. Was the problem solved?
    • Yes
    • No

Unresolved Issues

  1. What has been agreed upon with the customer?
  2. Problem solved?
    • Yes
    • No


Welcome aboard

Trusted by 60k users, this could be the beginning of something great.

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