IT Requests — Remote Work

Template

With Covid-19, companies had to move most (or all) of their operations to home office. With this scenario, it might get hard to manage all the IT requests that come from this change.

New accesses, hardware provisioning, assistance and anything else needed to enable remote work for your company’s employees are easy to manage with Pipefy. Centralize all requests, visualize what each team member is doing and make sure all demands arrive with all the information needed. With Pipefy, you increase your team’s productivity and assertiveness.

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Template structure

See how this template is structured. Remember, this is just an example – you can always customize it.

Assignment

All new requests arrive here, with all information your IT need to get them done.

  1. Requester
  2. Email
  3. Subject
  4. Department
  5. Impact
  6. Priority
  7. Type of request
    • Application request
    • Data services
    • Facilities management
    • Hardware provisioning
    • IT assistance
    • Remote work needed
    • Software installation
  8. Is this a COVID-19 related request?
  9. Request description
  10. Attachment

Evaluation

The assignee for this task evaluates whether or not the request will be done

  1. Responsible
  2. The requester is authorized to submit this request?
  3. Does the request demand investment?
  4. Investment value
  5. Comments

Approval

Record here if the request was approved, why and by whom.

  1. Responsible
  2. Request approved?
  3. Describe how the request should be handled
  4. Reason (if not approved)

Ongoing request

When solving the request, register here the details.

  1. Responsible
  2. How are we going to handle this request?
  3. Solution
  4. It was necessary to purchase something to fulfill this request?
  5. Attach the purchase order
  6. Final report ot the request

Done

Congrats! You finished your request. Archive it here and start the next one!

Not approved

If the request wasn’t completed for some reason, register it here.

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