IT Requests — Remote Work Free Template

IT Requests — Remote Work Free Template

Keep communication flowing, even at a distance! Standardize how you collect the information you need for remote work requests while maintaining full visibility of the IT team’s deliveries.

Collect remote work requests in a single place

Say goodbye to incomplete and disorganized requests! Pipefy’s IT Request template allows your IT team to quickly and easily gather standardized requests from other departments on a single platform.

Improve collaboration across teams and stakeholders with automated emails and alerts. Even at a distance, you’ll know exactly what is required and by when it needs to be delivered. Establish full visibility and control over new tickets and transform manual tasks from legacy systems into a hassle-free workflow.

Level up your IT game, no matter where you are

Nevermind the toggling

Centralize data in one place, without toggling between channels.

Standardized operations

Follow a consistent pattern for procedures and ensure error-proof execution.

Improve team collaboration

Automate messages, assignees and keep the team informed of ticket statuses.

Collect the essentials

Reduce manual, error-prone tasks by collecting IT requests in a standardized way.

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Add or customize the information you want to receive (from level of impact to which type of service is needed), share it with other departments through a unique link and start receiving all inputs in a single place to trigger new assignments.

Collaborate, automate and optimize

Not only you can standardize inputs through a customizable and shareable Public form, but it’s also possible to standardize the IT team’s remote procedures. Easily identify emergency assignments by automating labels or adding conditional rules for each step.

Customize alerts and filters to keep track of every remote request at a process level. You even have the ability to automate email messages, updates on ticket status and more.

Simplify approvals and escalations by automatically assigning team members or approvers for more urgent tasks.

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Measure and improve

By downloading this template, you get access to Pipefy’s Dashboard sample, exclusively tailored for the IT team to evaluate and share their metrics.

Measure the request volume by department, lead time cycle, total time spent on requests, and improve remote work by exploring tangible solutions.

Adapt this template for your needs and hit the ground running

Fast and simple to deploy

Get started with your process in minutes with this easy-to-use template.


Customize your unique needs without help from the IT department.

Wide app integrations

Connect your ERP, HRIS, CRM, and other existing tools with Pipefy to build a truly integrated operation.

Connect Pipefy to your favorite software with ease

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