Warranty management

Template

The Warranty Management template makes it possible to manage the entire product warranty process, from its diagnosis to repair, establishing the required time and cost, allowing you to monitor all its steps.

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Template structure

See how this template is structured. As this is just an example, you can customize it.

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  • 1. Warranty code

  • 2. Warranty expiration date

  • 3. Product

  • 4. Model

  • 5. Brand

  • 6. Reason

  • 7. Customer name

  • 8. Address

  • 9. Customer phone number

  • 10. Customer email

Validation

Evaluate the request.

  • 1. Are the warranty and customer data correct?

    • Yes
    • No
  • 2. When will the product be collected?

  • 3. Proof of warranty

Diagnosis

Diagnosing the product problems.

  • 1. Responsible for diagnosis

  • 2. Product diagnosis

  • 3. Attachment: diagnosis

  • 4. Can the product be repaired?

    • Yes, proceed with the process.
    • No, move to "Replacement".
  • 5. Estimated conclusion date

  • 6. Priority

Cost estimation

Estimated repairs costs.

  • 1. Required resources

  • 2. Cost estimate

Repair

Repair the product based on the diagnosed problems.

  • 1. Responsible for technical support

  • 2. Sticky notes

Test

Test if the product is working properly.

  • 1. Is the product working properly?

    • Yes
    • No
  • 2. If the answer was "no", should the product be replaced?

    • Yes, move to "Replacement".
    • No, move to "Repair".
  • 3. Test notes

Done

Finished repairs.

Not approved

Request not approved.

Replacement

Product replacement.

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