Warranty management


The Warranty Management template makes it possible to manage the entire product warranty process, from its diagnosis to repair, establishing the required time and cost, allowing you to monitor all its steps.

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Template structure

See how this template is structured. As this is just an example, you can customize it.

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  1. Warranty code
  2. Warranty expiration date
  3. Product
  4. Model
  5. Brand
  6. Reason
  7. Customer name
  8. Address
  9. Customer phone number
  10. Customer email


Evaluate the request.

  1. Are the warranty and customer data correct?
    • Yes
    • No
  2. When will the product be collected?
  3. Proof of warranty


Diagnosing the product problems.

  1. Responsible for diagnosis
  2. Product diagnosis
  3. Attachment: diagnosis
  4. Can the product be repaired?
    • Yes, proceed with the process.
    • No, move to “Replacement”.
  5. Estimated conclusion date
  6. Priority

Cost estimation

Estimated repairs costs.

  1. Required resources
  2. Cost estimate


Repair the product based on the diagnosed problems.

  1. Responsible for technical support
  2. Sticky notes


Test if the product is working properly.

  1. Is the product working properly?
    • Yes
    • No
  2. If the answer was “no”, should the product be replaced?
    • Yes, move to “Replacement”.
    • No, move to “Repair”.
  3. Test notes


Finished repairs.

Not approved

Request not approved.


Product replacement.

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