Pipefy highlighted in 2026 Gartner® Emerging Tech

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AI Agents

Automated Response Agent

Employee

What are the rules for language course refunds?

Automated Response Agent

I am reading the official 'Education Policy 2026' document to create a justified and complete answer regarding the refund criteria.

I noticed that the base policy was updated last month and now requires a minimum grade of 80%, information that differs from the old FAQ which still mentioned 70%.

I generated the correct answer based on the most recent document and sent the attached official PDF. I have already indicated to the communications team that the portal's FAQ needs urgent updating to avoid misinformation.

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What this Agent solves for you

What it does

Generates customized answers to frequently asked questions using official company documents.

Automated activities

  • Reading the question and searching the source document
  • Creating a justified and complete response
  • Sending it immediately to the collaborator.

Agent Subfunction

  • Automatic resolution

Results and impact

70%

of questions resolved automatically

98%

less response time

0%

inconsistencies in answers.

Your life gets faster with Pipefy AI Agents

70% faster

Traditional path

45 min–1 hour

With Pipefy AI Agent

15–30 minutes

Frequently Asked Questions about Pipefy AI Agents

Read frequently asked questions about Pipefy AI Agents.

What is the Automatic Response Agent and how does it work?
The Automatic Response Agent is a specialized AI Worker within Pipefy's Portal Autoatendimento do Colaborador with AI solution. It executes operational steps autonomously — making decisions within its defined scope, triggering approvals, and maintaining full traceability of each action. Unlike manual HR processes, it operates seamlessly integrated with the workflow, from start to finish, with native human oversight built in.
How much does it cost to use the Automatic Response Agent in Pipefy?
The cost of the Automatic Response Agent in Pipefy varies based on process volume, number of users, and the integrations required with your company's systems. Plans are scalable and adapt to operations of any size — from teams just getting started to large enterprise operations. Talk to our team to receive a personalized proposal.
What is the difference between the Automatic Response Agent and manual HR processes?
While manual HR processes rely on manual intervention at every step, the Automatic Response Agent executes tasks autonomously, records the reasoning behind each decision, and enables real-time oversight. This results in faster cycles, less rework, and 100% traceability of actions — without giving up human control where it matters most.
How do I choose the best Automatic Response agent for my company?
To choose the right Automatic Response agent, evaluate: ability to integrate with your current systems, governance and traceability of agent decisions, ease of configuration without relying on IT, and support for complex processes with exceptions. Also check the vendor's track record with clients in your industry and real implementation case studies.
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