AI Agents

Complaint Resolution Agent

The cargo theft case has been triaged. How should we proceed with the resolution?

I am analyzing the photos attached by the customer and comparing them with the carrier's historical records and the weight at the time of shipment from our warehouse to prepare a report.

I noticed that the weight recorded on the shipping scale matches the complete order, but the customer's photo shows a visibly smaller box with adhesive tape different from our standard.

I automatically prepared a report confirming the suspicion of theft in transit. I suggested the immediate shipment of a new product via express shipping and prepared a draft notification for the carrier to request insurance reimbursement.

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What this Agent solves for you

What it does

Analyzes attached evidence, compares internal records, and gathers relevant information to resolve the complaint.

Automated activities

Analysis of attachments and internal information
Consultation of client history
Automatic report generation.

Agent Subfunction

Smart suggestion

Results and impact

90%

less triage time

70%

more consistent responses

95%

greater visibility into complaint status.

Your life gets faster with Pipefy AI Agents

90% faster

Traditional path

45 min–1 hour

With Pipefy AI Agent

2–5 minutes

Frequently Asked Questions about Pipefy AI Agents

Read frequently asked questions about Pipefy AI Agents.

What is the Complaint Resolution Agent and how does it work?

The Complaint Resolution Agent is a specialized AI Worker within Pipefy's AI-Powered Complaint Resolution solution. It executes operational steps autonomously — making decisions within its defined scope, triggering approvals, and maintaining full traceability of each action. Unlike manual customer service, it operates seamlessly integrated with the workflow, from start to finish, with native human oversight built in.

How much does it cost to use the Complaint Resolution Agent in Pipefy?

The cost of the Complaint Resolution Agent in Pipefy varies based on process volume, number of users, and the integrations required with your company's systems. Plans are scalable and adapt to operations of any size — from teams just getting started to large enterprise operations. Talk to our team to receive a personalized proposal.

What is the difference between the Complaint Resolution Agent and manual customer service?

While manual customer service rely on manual intervention at every step, the Complaint Resolution Agent executes tasks autonomously, records the reasoning behind each decision, and enables real-time oversight. This results in faster cycles, less rework, and 100% traceability of actions — without giving up human control where it matters most.

How do I choose the best Complaint Resolution agent for my company?

To choose the right Complaint Resolution agent, evaluate: ability to integrate with your current systems, governance and traceability of agent decisions, ease of configuration without relying on IT, and support for complex processes with exceptions. Also check the vendor's track record with clients in your industry and real implementation case studies.