Send the solution to the client and see if they are satisfied.
Customer Engagement Agent
Automating the delivery of the solution and monitoring the client's viewing status.
The client received the solution 48 hours ago, but has not yet interacted with the message or closed the ticket.
I initiated a smart follow-up asking if the question was resolved. If there is no response within 24 hours, I scheduled automatic closure due to inactivity.
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What this Agent solves for you
What it does
It automates the delivery of the response and verifies the client's status.
Automated activities
- Automated message sending
- Engagement evaluation
- Smart follow-up
Agent Subfunction
- Customer Engagement/Resolution
Results and impact
50%
less first response time
35%
fewer reopened tickets
Your life gets faster with Pipefy AI Agents
50% faster
Traditional path
45 min–1 hour
With Pipefy AI Agent
15–30 minutes
Frequently Asked Questions about Pipefy AI Agents
Read frequently asked questions about Pipefy AI Agents.
What is the Customer Engagement Agent and how does it work?
The Customer Engagement Agent is a specialized AI Worker within Pipefy's Automatização de Atendimento ao Cliente with AI solution. It executes operational steps autonomously — making decisions within its defined scope, triggering approvals, and maintaining full traceability of each action. Unlike manual customer service, it operates seamlessly integrated with the workflow, from start to finish, with native human oversight built in.
How much does it cost to use the Customer Engagement Agent in Pipefy?
The cost of the Customer Engagement Agent in Pipefy varies based on process volume, number of users, and the integrations required with your company's systems. Plans are scalable and adapt to operations of any size — from teams just getting started to large enterprise operations. Talk to our team to receive a personalized proposal.
What is the difference between the Customer Engagement Agent and manual customer service?
While manual customer service rely on manual intervention at every step, the Customer Engagement Agent executes tasks autonomously, records the reasoning behind each decision, and enables real-time oversight. This results in faster cycles, less rework, and 100% traceability of actions — without giving up human control where it matters most.
How do I choose the best automation agent for my company?
To choose the right automation agent, evaluate: ability to integrate with your current systems, governance and traceability of agent decisions, ease of configuration without relying on IT, and support for complex processes with exceptions. Also check the vendor's track record with clients in your industry and real implementation case studies.
