AI Agents

Incident Classification Agent

Administrative & Facillities Coordenação de Recuperação de Desastres

We received a thermal sensor alert in the secondary Data Center. What is happening?

I am interpreting the temperature sensor data and the description sent by the local team to determine the risk level.

I identified that the temperature rose 15°C in less than 5 minutes, exceeding the critical safety limit, while the cooling system reports 'power failure'.

I classified the severity as 'High'. I triggered the Level 1 emergency protocol and recommend the preventive shutdown of the rack B servers to avoid permanent damage.

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What this Agent solves for you

What it does

It automatically analyzes the received data – such as incident type, location, and sensors – and determines the severity level.

Automated activities

Interpretation of descriptions and reading of sensor data
Classification of severity (low, medium, or high)
Decision on activating an action plan or monitoring.

Agent Subfunction

Step 2: Classification and Severity Assessment

Results and impact

95%

less emergency response time

80%

fewer human errors in incident classification

70%

gain in coordination and communication between teams.

Your life gets faster with Pipefy AI Agents

95% faster

Traditional path

1–2 weeks

With Pipefy AI Agent

4–8 hours

Frequently Asked Questions about Pipefy AI Agents

Read frequently asked questions about Pipefy AI Agents.

What is the Incident Classification Agent and how does it work?

The Incident Classification Agent is a specialized AI Worker within Pipefy's Coordenação de Recuperação de Desastres with AI solution. It executes operational steps autonomously — making decisions within its defined scope, triggering approvals, and maintaining full traceability of each action. Unlike manual processes, it operates seamlessly integrated with the workflow, from start to finish, with native human oversight built in.

How much does it cost to use the Incident Classification Agent in Pipefy?

The cost of the Incident Classification Agent in Pipefy varies based on process volume, number of users, and the integrations required with your company's systems. Plans are scalable and adapt to operations of any size — from teams just getting started to large enterprise operations. Talk to our team to receive a personalized proposal.

What is the difference between the Incident Classification Agent and manual processes?

While manual processes rely on manual intervention at every step, the Incident Classification Agent executes tasks autonomously, records the reasoning behind each decision, and enables real-time oversight. This results in faster cycles, less rework, and 100% traceability of actions — without giving up human control where it matters most.

How do I choose the best automation agent for my company?

To choose the right automation agent, evaluate: ability to integrate with your current systems, governance and traceability of agent decisions, ease of configuration without relying on IT, and support for complex processes with exceptions. Also check the vendor's track record with clients in your industry and real implementation case studies.