AI Agents

Request Validation Agent

I opened a ticket requesting ERP access for a new intern starting today.

I am reviewing the request, verifying if the form contains the necessary access profile and the correct cost center to process the request.

I identified that the requested profile ('Financial Administrator') is highly complex and does not correspond to the 'Intern' role, in addition to lacking formal approval from the area manager in the attachment.

I classified the ticket as 'High Complexity' and adjusted the priority to 'Critical' due to the start date. I blocked the execution and notified the requester to correct the access profile and attach the approval, ensuring SLA compliance.

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What this Agent solves for you

What it does

It automatically analyzes each incoming ticket, validates the information, sets priority and complexity, and guides the workflow to completion, reducing manual effort and response time.

Automated activities

Analysis of the request's content and context
Automatic definition of priority, complexity, and SLA
Structured record of the justification for the decision and approval.

Agent Subfunction

Treatment and execution

Results and impact

Up to 40%

less ticket resolution time

Your life gets faster with Pipefy AI Agents

40% faster

Traditional path

20–45 min

With Pipefy AI Agent

15–30 minutes

Frequently Asked Questions about Pipefy AI Agents

Read frequently asked questions about Pipefy AI Agents.

What is the Request Validation Agent and how does it work?

The Request Validation Agent is a specialized AI Worker within Pipefy's Gestão de Tickets with AI solution. It executes operational steps autonomously — making decisions within its defined scope, triggering approvals, and maintaining full traceability of each action. Unlike manual processes, it operates seamlessly integrated with the workflow, from start to finish, with native human oversight built in.

How much does it cost to use the Request Validation Agent in Pipefy?

The cost of the Request Validation Agent in Pipefy varies based on process volume, number of users, and the integrations required with your company's systems. Plans are scalable and adapt to operations of any size — from teams just getting started to large enterprise operations. Talk to our team to receive a personalized proposal.

What is the difference between the Request Validation Agent and manual processes?

While manual processes rely on manual intervention at every step, the Request Validation Agent executes tasks autonomously, records the reasoning behind each decision, and enables real-time oversight. This results in faster cycles, less rework, and 100% traceability of actions — without giving up human control where it matters most.

How do I choose the best Request Validation agent for my company?

To choose the right Request Validation agent, evaluate: ability to integrate with your current systems, governance and traceability of agent decisions, ease of configuration without relying on IT, and support for complex processes with exceptions. Also check the vendor's track record with clients in your industry and real implementation case studies.