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It’s not uncommon to see more and more companies adopting Business Process Outsourcing (BPO) to reduce their expenses and increase results. But do you know what BPO means? Let’s dive a little deeper and clarify what it means, why companies are adopting this solution and how they are doing it.


What is BPO?

Business Process Outsourcing is outsourcing a team (or teams) that is not your core business. This makes the company more focused on what they know how to do and outsourcing what does not fall under their specialty to another company that has professionals that can do it better. Simply put, it is hiring a third-party company to take care of processes that don’t need to be directly dealt with within the company. This helps companies gain a competitive edge as they will be strictly focused on their core business.


Why outsource?

A common mistake is to think that only startups or small companies use BPOs when in fact many big companies outsource some of their teams for greater savings. But that is not the only benefit that implementing BPO can bring a company. There are the 5 reasons to adopt this strategic vision of outsourcing:

  1. Do more spending less: make the most of your money focusing only on your business’ core processes.
  2. Focus on what matters: Focus entirely on developing your product/service, while a specialized company takes care of the areas that you need not deal with internally.
  3. Easy access to highly qualified professionals: third-party companies have access to highly qualified people that are specialized in the processes you may wish to outsource. They most likely have a lot of experience in the area, which makes it easier for them to solve issues instead of you not only having to deal internally with this but also when your employees may not yet have the necessary knowledge and may still require to learn it.
  4. Flexible business structure: adapt your structure more effortlessly when expanding or even downsizing your business improving flexibility, in coast and time.
  5. Better service quality: hire a company that can offer you well trained, experienced and high-quality delivery employees. A lot of companies are specialized in providing services that are often outsourced, like accounting and IT, for example.

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What types of services can be outsourced?

Everything that is not the core of your business. It’s important that you only outsource things that don’t need to be done internally. For example, if you have an HR company, you can easily outsource the marketing team for example. The most common outsourced areas are IT support, telemarketing, accounting, online marketing, software development, financial, and human resources.


How to manage BPO?

To manage your Business Process Outsourcing, you’ll need a proper tool for that. Pipefy offers you a no-code platform, where you can control and create processes by yourself easily on our platform. Improve your SLA tracking, easily download reports, have tons of automation rules and improve the efficiency of your BPO process with Pipefy. Try it for free!

Reach optimal Business Process Outsourcing performance

No-code fast deploy

Easily design and implement processes. Bypass spending months building infrastructure.

Easy SLA management

Track your SLAs: always know what's late or on-time, and reach optimal productivity management.

Seamless automation

Automate back office processes and set-up event-based automation to improve efficiency.

Powerful reports

Gain insight using process data and discover ways to improve your workflow productivity.

Centralize all communications

Manage internal and external communications in a single platform, and easily integrate with other service tools.

Reduce operational risks

Reduce operational risks by centralizing all process workflows and information in a secure database.

“Pipefy revolutionized the way we see and build our processes at Accenture. Its flexibility and ease of use made us improve our productivity and quality of delivery in several processes and projects we manage.”

A customizable platform built to scale BPO operations

Measure and improve process efficiency with our pre-designed templates for BPO operations.

Harness complexity with advanced features

The tools your BPO needs to create and manage unique, complex processes. Minimize labor, improve efficiency and better manage time with Automation, Reports, email messaging and SLA tracking.

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Pipefy advanced features for BPO

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Business Process Outsourcing

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