Help Desk Operations end-to-end

Manage your core Help Desk operations on one interface using Pipefy.

Key Help Desk Process Templates

Centralize, track, and manage tickets using Help Desk best practices.

IT Service Desk

Use this step-by-step template to track and manage all the IT support tickets created by …

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Customer Support

By enforcing process standards to ensure excellency, you increase Customer Satisfaction.

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Contact Inbox

Designed to make it a lot easier for you to organize and respond to customer …

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Quality complaint

It is designed to manage customer quality complaints.

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Product & technical support

This template helps you organize all the products that need technical support.

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Helpdesk | Tracking Received Emails

Every received e-mail will create a new ticket/card in the pipe.

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Email messaging

Centralize customer communications in one place. Send emails, view the history and responses related to each ticket, or use email templates to set-up automatic email notifications at each stage of the ticket lifecycle.

Requests time-management with SLAs

Establish appropriate service-level-agreements for technicians and allow them to track their own productivity. Adjust SLAs at each stage of the request lifecycle to better allocate time throughout the request fulfillment process.

Centralize tickets using public forms

Establish appropriate service-level-agreements for technicians and allow them to track their own productivity. Adjust SLAs at each stage of the request lifecycle to better allocate time throughout the request fulfillment process.

Streamline HelpDesk processes

Get more done in less time, so you can focus on what matters most