Help Desk Operations end-to-end

Manage your core Help Desk operations on one interface using Pipefy.

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Trusted by companies that want results

Key Help Desk Process Templates

Centralize, track, and manage tickets using Help Desk best practices.

IT Service Desk

Track and manage all tickets sent to IT with detailed guidance at every step.

Customer Help Desk

Manage all customer requests and keep all essential info in one place.

Contact inbox

Centralize, prioritize, and respond to all internal & external requests quickly.

Complaint management

Keep track of all your outsourced job’s information and centralize documents

Product technical support

Plan and manage all your software performance tests in one place

Tracking received emails

Keep track of all incoming emails. Centralize requests and information.

Email messaging

Centralize customer communications in one place. Send emails, view the history and responses related to each ticket, or use email templates to set-up automatic email notifications at each stage of the ticket lifecycle.

Requests time-management with SLAs

Establish appropriate service-level-agreements for technicians and allow them to track their own productivity. Adjust SLAs at each stage of the request lifecycle to better allocate time throughout the request fulfillment process.

Centralize tickets using public forms

What our customers have to say

“Other applications require a lot of planning and agreement from many teams. With Pipefy we do not depend or wait for anyone. We model, implement and validate processes whenever necessary.”
MICHAEL GALKOVSKY, CHIEF SOFTWARE ARCHITECT AT IBM BELGIUM

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Streamline Help Desk processes end-to-end

Get more done in less time, so you can focus on what matters most.

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