A hands-on guide for Lean Implementation
Welcome, Lean Manager! This is a hands-on guide designed for you to easily apply the fundamental concepts of the Lean methodology in your process, area or company, and begin your Lean transformation.
By the end of this guide, you will know what a Lean culture is all about, how to foster it, you will have the framework and tools to start your Lean implementation and will be ready to do so.
Let’s go Lean!
p.s. If you are not familiar with Lean yet, please check out this Lean Beginner’s Guide.
Here are some examples of Lean-inspired thinking that Bezos has brought to Amazon:
- Customer-centricity: in addition to the pursuit of unparalleled customer satisfaction, one of the company’s principles is “customer obsession, rather than competitor focus”
- Commitment to quality: customer service agents are empowered to pull any product from the website at any time to avoid immediately and effectively “shipping defects,” like in Toyota
- Earnings optimization through lower costs, not higher price: Bezos mandates that increased productivity and efficiency be used to lower product prices for customers, rather than boost earnings
- “Go and see”: Bezos requires all senior managers to work in customer service for at least one day every year. With this, executives develop different perspectives on challenges of frontline workers, or the Gemba, helping drive continuous improvement
Amazon is just one of the many companies that were able to have robust and efficient operations adopting Lean Management. Alongside it is Spotify, GE, Uber, Boeing and countless others across hundreds of industries. And now it’s your time step up your game with Lean!
The Lean learning curve and the implementation process varies in every organization, but in this guide, you’ll find the best practices to help you in your Lean Journey, no matter what segment you are.
Here is a bird’s-eye view of what your Lean journey will look like:
ARE YOU READY FOR IT?
1. LEARN ABOUT LEAN
It may sound obvious, but before going down the Lean road, you must develop a deeper knowledge of the theme. So, the first step in your journey is to learn about Lean, its key principles, concepts and benefits.
To refresh your mind, here’s a quick recap: Lean is a philosophy, based on the Toyota Production System, whose main goal is to enhance a company’s operation through three principles: increasing value delivery, eliminating waste and continuously improving. It acts as a compass for process improvement, quality and innovation in the most efficient companies worldwide.
In short, Lean management is about reducing waste while improving efficiency, productivity and quality..
It’s designed so you can do more of the things that your clients value and less of the things that they don’t. When we look at applying Lean in services or offices, our primary goal isn’t necessarily to lower the costs. Instead, we want to make the service more cost-effective by removing the waste out from the processes.
If you’d like to dig deeper on Lean Management, we prepared a complete 101 guide that provides broader familiarity with the subject.