MIA automates critical processes at Algar and transforms procurement, contract and operations management

Algar’s procurement, contract management and operations teams relied on handoffs between different systems, email exchanges and manual work to validate information, create purchase requisitions in SAP and process invoices. This manual flow across email, SAP, Jira and internal systems limited traceability and made it difficult to standardize procedures that directly affect the company’s financial and operational management.

Integrated with Pipefy, Algar’s technology partner, the solution receives requests, validates information, creates purchase requisitions in SAP, processes invoices and tracks operational workflows automatically. Work that once required coordination across multiple systems, email exchanges and manual effort now runs in minutes, with more speed, control and traceability.

In practice, MIA manages the process from intake to completion. When a request comes in through Pipefy, the virtual agent automatically validates contracts, balances, terms and financial information before creating purchase requisitions in SAP. It also identifies and processes invoices, which cuts operational backlogs and reduces risk in document and tax management.

Teams feel the impact in their daily work. The automation strengthens procurement governance, tightens spending control, cuts operational errors, rework and process bottlenecks, and raises both data quality and team productivity. Another key gain is real-time visibility into every process, with dashboards that track approvals, owners and request status.

Beyond these quantitative gains, the solution eliminated manual steps that once demanded constant movement between email, SAP, Jira and internal systems. The result is stronger traceability and standardized procedures that directly shape the company’s financial and operational management.

MIA does more than automate tasks. It shows how artificial intelligence can solve real business challenges. By combining generative AI, automation and digital platforms, Algar raised operational efficiency, strengthened process governance and redirected more of its teams’ energy toward innovation, relationships and value creation for customers. The initiative shows how artificial intelligence can generate real business value by simplifying complex activities and making operations more efficient.

MIA has become one of the clearest examples of how Algar is turning administrative processes into digital experiences that are faster, smarter and more reliable. The result is a more efficient, more connected operation, one where technology handles repetitive tasks so people can focus on what matters most: creating value for the business and for customers.

Algar Telecom is a Brazilian telecommunications carrier with national reach and a focus on corporate clients, offering fiber optic internet, mobile telephony and technology solutions for companies of every size.