Application Maintenance and Support


Support is a tricky area to manage in any business, with many issues being reported it can be a mess to organize them all.

The Application Maintenance and Support template is the answer to all these issues. The kanban model gives the manager an effective measure – the number of cards in the template – allowing him to perform at his best.

Use template now

Template structure

See how this template is structured. As this is just an example, you can customize it.

Start form

  1. Name
  2. Email
  3. Phone
  4. Issues described by the customer
  5. ID


Here we take a better look at the problem.

  1. Possible problem causes
  2. How often does the issue occur?
    • Always
    • Occasionally
    • Sometimes
    • Rarely
    • Never
  3. Priority


Studying and trying out solutions.

  1. Is there a ready-made solution for the problem?
    • Yes
    • No
  2. If so, what is it?
  3. Possible solutions
  4. Was the solution tested?
    • Yes
    • No
  5. Type of maintenance applied
  6. Solution to be delivered


  1. How is feedback to be provided?
    • Email
    • Website
    • App
    • Phone
    • Other
  2. Customer’s feedback
  3. Was the solution successful?
    • Yes
    • No
  4. How difficult was implementing the solution?
    • Difficult
    • Average
    • Simple
  5. Overall feedback
    • Great
    • Good
    • Average
    • Bad
    • Awful

Scientific Approval

  1. Responsible for the final approval
  2. Does the new invention bring some benefits for the society?
    • Yes
    • No
  3. If so, describe it
  4. Does the invention have any application in the industrial field?
    • Yes
    • No
  5. If so, describe it
  6. . Is the patent approved?
    • Yes
    • No


Relax, the problem has been solved.


Unfortunately, the problem persisted.

Welcome aboard

Trusted by 60k users, this could be the beginning of something great.

Use this template
Request a demo