Application Maintenance and Support
Support is a tricky area to manage in any business, with many issues being reported it can be a mess to organize them all.
The Application Maintenance and Support template is the answer to all these issues. The kanban model gives the manager an effective measure – the number of cards in the template – allowing him to perform at his best.
See how this template is structured. As this is just an example, you can customize it.
4. Issues described by the customer
Here we take a better look at the problem.
1. Possible problem causes
2. How often does the issue occur?
Studying and trying out solutions.
1. Is there a ready-made solution for the problem?
2. If so, what is it?
3. Possible solutions
4. Was the solution tested?
5. Type of maintenance applied
6. Solution to be delivered
1. How is feedback to be provided?
2. Customer's feedback
3. Was the solution successful?
4. How difficult was implementing the solution?
5. Overall feedback
Relax, the problem has been solved.
Unfortunately, the problem persisted.