Equipment repair request
Template
Manage your equipment insurance requests and repair process in a single pipe. Set an SLA, organize the steps and check if it is covered by the insurance policy or not.
Template structure
See how this template is structured. As this is just an example, you can customize it.
Start form
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1. Service request number
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2. Request date
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3. Request type
- Insurance
- Product complaint
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4. Department
- Technical Assistance
- Accounting
- Logistics
- IT
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5. Company name
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6. Client name
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7. Email
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8. Phone number
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9. Full address
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10. Equipment type
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11. Manufacturer
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12. Model
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13. Serial number
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14. Issue description
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15. Attachments
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16. Suggested solution
Awaiting equipment
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1. Did the customer send the equipment?
- Yes
- No
Evaluation and report
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1. Technical report
Insurance approval
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1. Is it covered by the insurance?
- Yes
- No
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2. If not, but it can still be fixed, attach a quotation to be sent to the customer.
Repair
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1. Repair report
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2. Reason for failure
- Bad product specification
- Equipment misusage
- Manufacturing issue
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3. Detailing
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4. Required work hours
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5. Repair cost