Equipment repair request
Template
Manage your equipment insurance requests and repair process in a single pipe. Set an SLA, organize the steps and check if it is covered by the insurance policy or not.
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Template structure
See how this template is structured. As this is just an example, you can customize it.
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- Service request number
- Request date
- Request type
- Insurance
- Product complaint
- Department
- Technical Assistance
- Accounting
- Logistics
- IT
- Company name
- Client name
- Phone number
- Full address
- Equipment type
- Manufacturer
- Model
- Serial number
- Issue description
- Attachments
- Suggested solution
Awaiting equipment
- Did the customer send the equipment
- Yes
- No
Evaluation and report
- Technical report
Insurance approval
- Is it covered by the insurance?
- Yes
- No
- If not, but it can still be fixed, attach a quotation to be sent to the customer.
Repair
- Repair report
- Reason for failure
- Bad product specification
- Equipment misusage
- Manufacturing issue
- Detailing
- Required work hours
- Repair cost
Repaired
Not covered by insurance
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