Equipment repair request
Template
Manage your equipment insurance requests and repair process in a single pipe. Set an SLA, organize the steps and check if it is covered by the insurance policy or not.
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Template structure
See how this template is structured. As this is just an example, you can customize it.
Start form
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1. Service request number
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2. Request date
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3. Request type
- Insurance
- Product complaint
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4. Department
- Technical Assistance
- Accounting
- Logistics
- IT
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5. Company name
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6. Client name
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7. Email
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8. Phone number
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9. Full address
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10. Equipment type
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11. Manufacturer
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12. Model
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13. Serial number
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14. Issue description
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15. Attachments
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16. Suggested solution
Awaiting equipment
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1. Did the customer send the equipment?
- Yes
- No
Evaluation and report
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1. Technical report
Insurance approval
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1. Is it covered by the insurance?
- Yes
- No
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2. If not, but it can still be fixed, attach a quotation to be sent to the customer.
Repair
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1. Repair report
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2. Reason for failure
- Bad product specification
- Equipment misusage
- Manufacturing issue
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3. Detailing
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4. Required work hours
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5. Repair cost