Equipment repair request

Template

Manage your equipment insurance requests and repair process in a single pipe. Set an SLA, organize the steps and check if it is covered by the insurance policy or not.

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Template structure

See how this template is structured. As this is just an example, you can customize it.

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  • 1. Service request number

  • 2. Request date

  • 3. Request type

    • Insurance
    • Product complaint
  • 4. Department

    • Technical Assistance
    • Accounting
    • Logistics
    • IT
  • 5. Company name

  • 6. Client name

  • 7. Email

  • 8. Phone number

  • 9. Full address

  • 10. Equipment type

  • 11. Manufacturer

  • 12. Model

  • 13. Serial number

  • 14. Issue description

  • 15. Attachments

  • 16. Suggested solution

Awaiting equipment

  • 1. Did the customer send the equipment?

    • Yes
    • No

Evaluation and report

  • 1. Technical report

Insurance approval

  • 1. Is it covered by the insurance?

    • Yes
    • No
  • 2. If not, but it can still be fixed, attach a quotation to be sent to the customer.

Repair

  • 1. Repair report

  • 2. Reason for failure

    • Bad product specification
    • Equipment misusage
    • Manufacturing issue
  • 3. Detailing

  • 4. Required work hours

  • 5. Repair cost

Repaired

Not covered by insurance

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