Helpdesk | Tracking received emails
Every received e-mail will create a new ticket/card in the pipe that can be reviewed, funneled by an information type of query, and tracked until the response is sent out and the demand is closed.
See how this template is structured. As this is just an example, you can customize it.
- Created at
- Query type
- Information email
- Direct question/request
- Question/request with dependencies on external team
- External team’s email
- Email subject
- Note to external team
- Quality Control’s review
- Not approved
Send direct response
- Is this request solved/done?
Send action/response to external team
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