IT change management

Template

Change management systems are focused on coordinating and executing changes to IT systems and infrastructure in modern companies.
Cards are created when a change is demanded from someone in the team.
The card will go from the backlog phase through an approval phase. If it is not approved, the change request should be archived. If the responsible person approves the change it should be moved to implementation.
The responsible person will implement the change and then move the card to the Change Committee’s phase.
The Change Committee will evaluate the impacts the change will have.

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Template structure

See how this template is structured. As this is just an example, you can customize it.

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1. Environment
- Homologation
- Production
2. Change type
- Planned
- Emergency
3. Category
- Systems
- Infrastructure
4. Configuration Item
5. System
6. Version
7. Attachment
8. Title
9. Description
10. Reason for change request
11. Risks and impacts
12. Impacts of not implementing the change
13. Change plan

Backlog

Approval

1. Approval assignee
2. Approval
- Approved
- Not approved
3. Comments

Implementation

1. Implementation assignee
2. Details
3. Attachment

Change committee

1. Is rollback needed?
- Yes
- No
2. Change activation date and time
3. Production assignee
4. Involved areas
5. Overview
6. Impact evaluation
7. Job effort
8. Start
9. End
10. Reasons and notes
11. Final status

Completed

Archived

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