IT change management

Template

Change management systems are focused on coordinating and executing changes to IT systems and infrastructure in modern companies.
Cards are created when a change is demanded from someone in the team.
The card will go from the backlog phase through an approval phase. If it is not approved, the change request should be archived. If the responsible person approves the change it should be moved to implementation.
The responsible person will implement the change and then move the card to the Change Committee’s phase.
The Change Committee will evaluate the impacts the change will have.

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Template structure

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  • 1. Environment

    • Homologation
    • Production
  • 2. Change type

    • Planned
    • Emergency
  • 3. Category

    • Systems
    • Infrastructure
  • 4. Configuration Item

  • 5. System

  • 6. Version

  • 7. Attachment

  • 8. Title

  • 9. Description

  • 10. Reason for change request

  • 11. Risks and impacts

  • 12. Impacts of not implementing the change

  • 13. Change plan

Backlog

Approval

  • 1. Approval assignee

  • 2. Approval

    • Approved
    • Not approved
  • 3. Comments

Implementation

  • 1. Implementation assignee

  • 2. Details

  • 3. Attachment

Change committee

  • 1. Is rollback needed?

    • Yes
    • No
  • 2. Change activation date and time

  • 3. Production assignee

  • 4. Involved areas

  • 5. Overview

  • 6. Impact evaluation

  • 7. Job effort

  • 8. Start

  • 9. End

  • 10. Reasons and notes

  • 11. Final status

Completed

Archived

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