Service Desk Ticket Free Template
No more toggling between chats and emails to find the information you need. With Pipefy’s Service Desk Ticket Template, it’s easier to collect standardized inputs from requesters, control priorities and deliveries, and track communication in a single place!
Nevermind the toggling
This template makes it easier to control IT Service Desk requests, and collect information in a standardized format to begin screenings.
Create custom forms and share them with requesters so you can gather all of the information you need.
Monitor ticket status through streamlined workflows. Add customized filters, labels, or alerts to better identify priority deliveries. Ensure that no information on checklists, procurements, or escalations is left behind.
Keep requesters updated. Improve communication with requesters by keeping them updated on request status with automated emails.
You can also connect your service desk to other legacy systems and scale your IT operations to a whole new level.
Try Pipefy's Service Desk Ticket Template
Create custom forms
Create forms to collect data and share it with stakeholders.
Automate your workflow
Automations make the job easier. Send emails and update the status of a request automatically.
Improve every day
Use this service desk ticket template to collect and analyze data, enhancing your process continuously.
Gather the essentials to get started
With Pipefy’s service desk template, you collect key information for the IT team to start screening and assigning requests. Gain full visibility over priority deliveries, and their due dates
If necessary, you can escalate urgent deliverables to members of other teams to resolve unique or specific requests. All communication will be centralized within the card so stakeholders can find the most efficient solution.
Through email messaging, you can automatically send updates to requesters and inform them when a ticket is paused, prioritized, solved, or backlogged.
Key to a streamlined service desk
Follow a standardized workflow and optimize your Service Desk’s process according to the IT team’s needs. Add or edit form inputs you want to receive from requesters and make the form accessible through a unique public link.
By sharing the form, your team can gather any information they need to get started. By following a standard procedure, you can avoid operational mistakes and reduce ticket lead time.
Measure to improve
With our Service Desk Ticket template, you can create customized reports and combine different filters to measure team performance, bottlenecks, ticket lead time, or cycle time.
Choose what data you want to analyze, share it with stakeholders, and improve on your IT service desk procedures!
Adapt this template for your needs and hit the ground running
Fast and simple to deploy
Get started with your process in minutes with this easy-to-use template.
Customize your unique needs without help from the IT department.
Wide app integrations
Connect your ERP, HRIS, CRM, and other existing tools with Pipefy to build a truly integrated operation.
Identify and prioritize software bugs all while providing complete visibility to the IT team.
IT Onboarding Process
Give your employees the best experience with a standardized onboarding process.