Service Desk Ticket Free Template

No more toggling between chats and emails to find the information you need. With Pipefy’s Service Desk Ticket Template, it’s easier to collect standardized inputs from requesters, control priorities and deliveries, and track communication in a single place!

Nevermind the toggling

This template makes it easier to control IT Service Desk requests, and collect information in a standardized format to begin screenings.
Create custom forms and share them with requesters so you can gather all of the information you need.

Monitor ticket status through streamlined workflows. Add customized filters, labels, or alerts to better identify priority deliveries. Ensure that no information on checklists, procurements, or escalations is left behind.
Keep requesters updated. Improve communication with requesters by keeping them updated on request status with automated emails.

You can also connect your service desk to other legacy systems and scale your IT operations to a whole new level.

Try Pipefy's Service Desk Ticket Template

Create custom forms

Create forms to collect data and share it with stakeholders.

Automate your workflow

Automations make the job easier. Send emails and update the status of a request automatically.

Improve every day

Use this service desk ticket template to collect and analyze data, enhancing your process continuously.

Gather the essentials to get started

With Pipefy’s service desk template, you collect key information for the IT team to start screening and assigning requests. Gain full visibility over priority deliveries, and their due dates

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If necessary, you can escalate urgent deliverables to members of other teams to resolve unique or specific requests. All communication will be centralized within the card so stakeholders can find the most efficient solution.

Through email messaging, you can automatically send updates to requesters and inform them when a ticket is paused, prioritized, solved, or backlogged.

Key to a streamlined service desk

Follow a standardized workflow and optimize your Service Desk’s process according to the IT team’s needs. Add or edit form inputs you want to receive from requesters and make the form accessible through a unique public link.

By sharing the form, your team can gather any information they need to get started. By following a standard procedure, you can avoid operational mistakes and reduce ticket lead time.

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Measure to improve

With our Service Desk Ticket template, you can create customized reports and combine different filters to measure team performance, bottlenecks, ticket lead time, or cycle time.

Choose what data you want to analyze, share it with stakeholders, and improve on your IT service desk procedures!

Adapt this template for your needs and hit the ground running

Fast and simple to deploy

Get started with your process in minutes with this easy-to-use template.


Customize your unique needs without help from the IT department.

Wide app integrations

Connect your ERP, HRIS, CRM, and other existing tools with Pipefy to build a truly integrated operation.

Connect Pipefy to your favorite software with ease

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