IT Service Desk Template

Use this step-by-step template to track and manage all the IT support tickets created by your peers.

How this template will make your service better

This is why thousands of companies are choosing Pipefy

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Integrate with legacy systems

Easily integrate Pipefy with legacy systems and update your interface to a powerful, interconnected and intuitive platform.

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Centralize customer requests and communications

Stop toggling between chats and emails and centralize every request in the same place. Ensure every interaction flows easily with automatic emails and updates to stakeholders.

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Gather data to improve

Pipefy helps you access all the information about IT’s processes with its advanced reports that show every pipe activity and allows you to identify bottlenecks and areas of improvement.

Guiding you toward the best IT Service Desk experience

Use this template to process requests fast and efficiently.

1

Screening

Requests arrive here and you can qualify the urgency and define who’s responsible for each solution.

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2

Resolving

Here are the requests being resolved. Use this step to automatically communicate to requesters that their demand is being taken care of.

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3

Escalate the problem

If you need special support to solve the problem, this is the phase to ask for it.

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4

Paused

Here’s everything that is on stand-by: requests that need any kind of approval or validation to become finalized.

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5

Done

All IT Service Desk requests that were finished adequately move here.

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6

Archived

All suspended or denied requests live here.

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Start running your IT Service Desk with Pipefy today

You’ll be in great company

Companies of all sizes around the world trust Pipefy to help them streamline and take control over their processes. This is one successful story:

Global Wireless Service Operator

Manages internal and external requests inside Pipefy.

Why they chose Pipefy:

  • To maintain standardized, automated forms for information capture;
  • Because the entire process is centralized in one tool;
  • To ensure quick, independent implementation;
  • Because it’s easy to use, which generates great team adoption.
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Companies that reap the benefits of implementing Pipefy:

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Integrate Pipefy with your favorite tools and apps

Easily enable native apps like Slack, GitHub and Google Hangouts and integrate with hundreds of other tools via Zapier. Or, if you prefer, access our public API, that uses GraphQL data query language that is flexible and returns predictable results.

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Start running your IT Service Desk with Pipefy today