IT Service Desk Template
Use this step-by-step template to track and manage all the IT support tickets created by your peers.
Use this TemplateHow this template will make your service better
This is why thousands of companies are choosing Pipefy
Integrate with legacy systems
Easily integrate Pipefy with legacy systems and update your interface to a powerful, interconnected and intuitive platform.
Centralize customer requests and communications
Stop toggling between chats and emails and centralize every request in the same place. Ensure every interaction flows easily with automatic emails and updates to stakeholders.
Gather data to improve
Pipefy helps you access all the information about IT’s processes with its advanced reports that show every pipe activity and allows you to identify bottlenecks and areas of improvement.
Guiding you toward the best IT Service Desk experience
Use this template to process requests fast and efficiently.
1
Screening
Requests arrive here and you can qualify the urgency and define who’s responsible for each solution.
2
Resolving
Here are the requests being resolved. Use this step to automatically communicate to requesters that their demand is being taken care of.
3
Escalate the problem
If you need special support to solve the problem, this is the phase to ask for it.
4
Paused
Here’s everything that is on stand-by: requests that need any kind of approval or validation to become finalized.
5
Done
All IT Service Desk requests that were finished adequately move here.
6
Archived
All suspended or denied requests live here.
Start running your IT Service Desk with Pipefy today
Use this TemplateYou’ll be in great company
Companies of all sizes around the world trust Pipefy to help them streamline and take control over their processes. This is one successful story:
Global Wireless Service Operator
Manages internal and external requests inside Pipefy.
Why they chose Pipefy:
- To maintain standardized, automated forms for information capture;
- Because the entire process is centralized in one tool;
- To ensure quick, independent implementation;
- Because it’s easy to use, which generates great team adoption.
Companies that reap the benefits of implementing Pipefy:
Integrate Pipefy with your favorite tools and apps
Easily enable native apps like Slack, GitHub and Google Hangouts and integrate with hundreds of other tools via Zapier. Or, if you prefer, access our public API, that uses GraphQL data query language that is flexible and returns predictable results.
Read moreStart running your IT Service Desk with Pipefy today
Use this Template