IT Service Desk Free Template

#IT #portals #request management

No more toggling between chats and emails to find the information you need. With Pipefy’s IT Service Desk template, it’s easier to collect standardized inputs from requesters, control priorities and deliveries, and track communication in a single place!

Nevermind the toggling

This template makes it easier for you to control IT Service Desk requests and collect information in a standardized format to begin screenings. Gather all of the data you need from requesters and centralize it in a single place.

Monitor ticket status through streamlined workflows. Add customized filters, labels, or alerts to better identify priority deliveries. Ensure that none information on checklists, procurements, or escalations is left behind.

You can also connect your service desk to other legacy systems and scale your IT operations to a whole new level.

No more clustered tickets and requests

Easily collect different requests

Receive tickets information in a single place and in a standardized format.

Gain complete visibility

Track the status of each request and easily identify priority deliveries.

Keep requesters updated

Improve communication with requesters by keeping them updated on request status.

Gather the essentials to get started

Collect standardized requests in a single place. Gather key information for the IT team to start screening and assigning requests. Gain full visibility over priority deliveries, their due dates.

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If necessary, you can escalate urgent deliverables to members of other teams to resolve unique or specific requests. All communication will be centralized within the card so stakeholders and collaborate on and explore the most efficient solutions.

Through email messaging, you can automatically send updates to requesters and inform them when a ticket is paused, prioritized, solved or backlogged.

Key to a streamlined service desk

Follow a standardized workflow and optimize your Service Desk’s process according to the IT team’s needs. Add or edit form inputs you want to receive from requesters and make the form accessible through a unique public link.

By sharing the form, the team can gather any information they need to get started. By following a standard procedure, you can avoid operational mistakes and reduce ticket lead time.

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Measure to improve

Create customized reports with information from your IT Service Desk template and combine different filters to measure team performance, bottlenecks, ticket lead time or cycle time.

Choose what data you want to analyze, share it with stakeholders and improve on your IT service desk procedures!

Adapt this template for your needs and hit the ground running

Fast and simple to deploy

Get started with your process in minutes with this easy-to-use template.


Customize your unique needs without help from the IT department.

Wide app integrations

Connect your ERP, HRIS, CRM, and other existing tools with Pipefy to build a truly integrated operation.

Connect Pipefy to your favorite software with ease

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