IT Service Desk Template
Use this step-by-step template to track and manage all the IT support tickets created by your peers.Use this Template
Requests arrive here and you can qualify the urgency and define who’s responsible for each solution.
Here are the requests being resolved. Use this step to automatically communicate to requesters that their demand is being taken care of.
Escalate the problem
If you need special support to solve the problem, this is the phase to ask for it.
Here’s everything that is on stand-by: requests that need any kind of approval or validation to become finalized.
All IT Service Desk requests that were finished adequately move here.
All suspended or denied requests live here.
Global Wireless Service Operator
Manages internal and external requests inside Pipefy.
Why they chose Pipefy:
- To maintain standardized, automated forms for information capture;
- Because the entire process is centralized in one tool;
- To ensure quick, independent implementation;
- Because it’s easy to use, which generates great team adoption.
Companies that reap the benefits of implementing Pipefy:
More IT templates
Communication with HR and provide all infrastructure needed for every new hire
So long, messy requests! Ensure standardization and control over purchasing orders.
Integrate Pipefy with your favorite tools and apps
Easily enable native apps like Slack, GitHub and Google Hangouts and integrate with hundreds of other tools via Zapier. Or, if you prefer, access our public API, that uses GraphQL data query language that is flexible and returns predictable results.Read more