Service Desk Free Template

With Pipefy’s service desk template, it’s easier to collect standardized inputs from requesters, control priorities and deliveries, and track communication in a single place! No more toggling between chats and emails to find the information you need.

Boost customer satisfaction

Streamline your work with Pipefy’s service ticketing template. Use it to collect and standardize information before beginning screenings.

Create custom forms and share them with requesters to gather all of the information you need.

Then, monitor ticket status with an efficient workflow. Gain visibility by adding customized filters, labels, or alerts to better identify priority deliveries and ensure no detail, ticket, request, or escalation is left behind.

You can also use Pipefy to keep requesters updated, and improve communication with automated emails.

Connect your service desk to other legacy systems and scale your IT operations to a new level.



Try Pipefy's IT Service Desk Template

Improve response rate

Track and respond to tickets easily and effectively with automated custom emails.


Organize your process

Adapt Pipefy’s structure according to your business, and assign tickets to each team member.


Search data easily

Share ticket information between teams through connected processes.


Gather the essentials to get started

With this service desk template, collect key information quickly and error-free so the IT team can start screening and assigning requests. Gain full visibility over priority deliveries and their due dates.

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If necessary, you can escalate urgent deliverables to members of other teams to resolve unique or specific requests. All communication will be centralized within the ticket, so stakeholders can quickly see updates and efficiently resolve tickets.

And with automated email messaging, you can automatically send updates to requesters and inform them when a ticket is paused, prioritized, solved, or backlogged.

The key to a streamlined process

The service desk template has predefined settings that can be modified according to your business needs. You can also connect it to other IT templates inside Pipefy to improve communication between different departments.

This helps your company avoid operational mistakes and reduce ticket lead time.

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Track your team's performance

Create customized reports and dashboards by combining different filters to measure team performance, bottlenecks, ticket lead time, or cycle time.

Choose what data you want to analyze, share it with stakeholders, and improve your IT service desk operation.

Leverage Pipefy’s features and capabilities to build and manage error-proof processes. Download our IT service desk template, and try it for free for as long as you like.

Adapt this template for your needs and hit the ground running

Fast and simple to deploy

Get started with your process in minutes with this easy-to-use template.


Customize your unique needs without help from the IT department.

Wide app integrations

Connect your ERP, HRIS, CRM, and other existing tools with Pipefy to build a truly integrated operation.

Connect Pipefy to your favorite software with ease

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