Service Desk Ticket Free Template

This template makes it easier to control IT Service Desk requests, and collect information in a standardized format to begin screenings.
Create custom forms and share them with requesters so you can gather all of the information you need.

Monitor ticket status through streamlined workflows. Add customized filters, labels, or alerts to better identify priority deliveries. Ensure that no information on checklists, procurements, or escalations is left behind.
Keep requesters updated. Improve communication with requesters by keeping them updated on request status with automated emails.

You can also connect your service desk to other legacy systems and scale your IT operations to a whole new level.

With Pipefy’s service desk template, you collect key information for the IT team to start screening and assigning requests. Gain full visibility over priority deliveries, and their due dates

If necessary, you can escalate urgent deliverables to members of other teams to resolve unique or specific requests. All communication will be centralized within the card so stakeholders can find the most efficient solution.

Through email messaging, you can automatically send updates to requesters and inform them when a ticket is paused, prioritized, solved, or backlogged.

Follow a standardized workflow and optimize your Service Desk’s process according to the IT team’s needs. Add or edit form inputs you want to receive from requesters and make the form accessible through a unique public link.

By sharing the form, your team can gather any information they need to get started. By following a standard procedure, you can avoid operational mistakes and reduce ticket lead time.

With our Service Desk Ticket template, you can create customized reports and combine different filters to measure team performance, bottlenecks, ticket lead time, or cycle time.

Choose what data you want to analyze, share it with stakeholders, and improve on your IT service desk procedures!