IT change request

Template

Pipefy’s IT Change Management Template is designed for IT areas that want to manage their change requests. With this template, you are able to see the whole process from the change request, its details, approval, and procedure report.

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Template structure

See how this template is structured. As this is just an example, you can customize it.

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  • 1. Requester

  • 2. Email

  • 3. Department

  • 4. Subject

  • 5. Priority

  • 6. Impact

    • Low
    • Medium
    • High
  • 7. Risk

    • Low
    • Medium
    • High
    • Very High
  • 8. Change category

    • Schedule
    • Cost
    • Scope
    • Requirement/Deliverables
    • Testing/Quality
    • Resources
  • 9. Does this change affect:

    • Corrective action
    • Preventative action
    • Defect repair
    • Updates
  • 10. Description

  • 11. Planned start date

  • 12. Planned end date

Assignment

  • 1. Assignee

  • 2. Notes

Change description

  • 1. Describe the change.

  • 2. Describe the reason for the change.

  • 3. Impact of the change

  • 4. Proposed action

  • 5. Technical changes required

  • 6. Risks to be considered

  • 7. Resources needed to implement the change

Approval

  • 1. Approvers

  • 2. Do you approve this request?

    • Yes (move card to "Report")
    • No (move card to "Request denied"
  • 3. Justify the decision.

Report

  • 1. Hours spent on activity

  • 2. Describe the procedure to proceed with the change.

  • 3. Resources used

  • 4. Process level of difficulty

    • Low
    • Medium
    • High

Approved requests

Denied requests

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