Supplier fault notification


This workflow will allow the quality and operations team to easily manage quality issues notifications as soon as they are identified. Gather evidence, identify the impact on the production and automatically notify the supplier requesting an action plan.

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Template structure

See how this template is structured. As this is just an example, you can customize it.

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  1. Plant
    • Plant A
    • Plant B
  2. Point of identification
    • Arrival
    • Production Line
  3. SKU
  4. Batch
  5. Risks involved
    • Contamination
    • Scrapping of the batch
    • Health/safety risks
    • Final product overall quality
    • Operational impact
  6. Impact level
  7. Evidence
  8. Is there any physical evidence?
    • Yes
    • No
  9. Fault description
  10. PO Number
  11. Amount of rejected goods
  12. Unit
    • Kg
    • Un
    • Pallets
  13. Supplier
  14. Supplier’s email
  15. Assigned buyer’s email

New notifications

  1. Quality analyst
  2. Additional comments

Impact evaluation

  1. Impact caused
    • Line stop
    • Scrapping of final product
    • Others
  2. Specify others
  3. Working hours lost
  4. Further analysis
    • Kaizen
    • PDCA
    • Ishikawa

Notify supplier

  1. Was any feedback received?
    • Yes
    • No

Supplier feedback evaluation

  1. The supplier takes responsibility for the fault.
    • Yes
    • No
  2. If not, does the Quality Team agree it was not the supplier’s responsibility?
    • Yes
    • No
  3. Action Plan
  4. Has the action plan been approved?
    • Yes
    • No
  5. Additional comments and changes to the action plan

Action plan correction

  1. Action plan corrected and approved
    • Yes
  2. Changes made to the action plan


Procurement team notification

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