AI Agents

Automatic Resolution Agent

The customer complained that they did not receive the tracking code for order #123.

I am checking the order status in the logistics system to provide an immediate solution based on our transparency policies.

I noticed that the tracking code has already been generated, but the automatic notification email sent by the system ended up in the customer's spam folder.

I generated a personalized message via WhatsApp with the direct tracking link. I configured the automatic closure of the ticket in 7 days if there is no further interaction from the customer.

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What this Agent solves for you

What it does

Resolves simple complaints without involving human staff.

Automated activities

Automatic message generation for the customer
Application of defined rules and policies
Automatic closure after 7 days without response.

Agent Subfunction

Automatic resolution

Results and impact

95%

reduction in triage time

70%

of simple cases resolved automatically

40%

fewer accumulated critical complaints.

Your life gets faster with Pipefy AI Agents

95% faster

Traditional path

45 min–1 hour

With Pipefy AI Agent

2–5 minutes

Frequently Asked Questions about Pipefy AI Agents

Read frequently asked questions about Pipefy AI Agents.

What is the Automatic Resolution Agent and how does it work?

The Automatic Resolution Agent is a specialized AI Worker within Pipefy's Gestão de Reclamações de Clientes with AI solution. It executes operational steps autonomously — making decisions within its defined scope, triggering approvals, and maintaining full traceability of each action. Unlike manual customer service, it operates seamlessly integrated with the workflow, from start to finish, with native human oversight built in.

How much does it cost to use the Automatic Resolution Agent in Pipefy?

The cost of the Automatic Resolution Agent in Pipefy varies based on process volume, number of users, and the integrations required with your company's systems. Plans are scalable and adapt to operations of any size — from teams just getting started to large enterprise operations. Talk to our team to receive a personalized proposal.

What is the difference between the Automatic Resolution Agent and manual customer service?

While manual customer service rely on manual intervention at every step, the Automatic Resolution Agent executes tasks autonomously, records the reasoning behind each decision, and enables real-time oversight. This results in faster cycles, less rework, and 100% traceability of actions — without giving up human control where it matters most.

How do I choose the best Automatic Resolution agent for my company?

To choose the right Automatic Resolution agent, evaluate: ability to integrate with your current systems, governance and traceability of agent decisions, ease of configuration without relying on IT, and support for complex processes with exceptions. Also check the vendor's track record with clients in your industry and real implementation case studies.