What this Agent solves for you
What it does
It routes complex complaints to Customer Service, specialized Support, or priority areas.
Automated activities
- Criticality and categorization analysis
- Immediate referral to the responsible team
- Reporting of serious cases (health issues, incorrect product, etc.)
Agent Subfunction
- Human referral
Results and impact
95%
reduction in triage time
70%
of simple cases resolved automatically
40%
fewer accumulated critical complaints.
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Your life gets faster with Pipefy AI Agents
95% faster
Traditional path
45 min–1 hour
With Pipefy AI Agent
2–5 minutes
Frequently Asked Questions about Pipefy AI Agents
Read frequently asked questions about Pipefy AI Agents.
What is the Intelligent Routing Agent and how does it work?
The Intelligent Routing Agent is a specialized AI Worker within Pipefy's Customer Complaint Management with AI solution. It executes operational steps autonomously — making decisions within its defined scope, triggering approvals, and maintaining full traceability of each action. Unlike manual customer service, it operates seamlessly integrated with the workflow, from start to finish, with native human oversight built in.
How much does it cost to use the Intelligent Routing Agent in Pipefy?
The cost of the Intelligent Routing Agent in Pipefy varies based on process volume, number of users, and the integrations required with your company's systems. Plans are scalable and adapt to operations of any size — from teams just getting started to large enterprise operations. Talk to our team to receive a personalized proposal.
What is the difference between the Intelligent Routing Agent and manual customer service?
While manual customer service rely on manual intervention at every step, the Intelligent Routing Agent executes tasks autonomously, records the reasoning behind each decision, and enables real-time oversight. This results in faster cycles, less rework, and 100% traceability of actions — without giving up human control where it matters most.
How do I choose the best Intelligent Routing agent for my company?
To choose the right Intelligent Routing agent, evaluate: ability to integrate with your current systems, governance and traceability of agent decisions, ease of configuration without relying on IT, and support for complex processes with exceptions. Also check the vendor's track record with clients in your industry and real implementation case studies.
