Enhance Your Customer Experience using a Customer Service Chatbot

Olivia Diaz
customer experience

How many times have you sent off an email to customer service only to get crickets? Would you ever buy from that brand again? If you are looking to increase online sales, chatbots such as MobileMonkey are the secret weapons in your marketing arsenal.

In present times, the consumers operate with an expectation of instant gratification when they send off a question via email or social media, and they expect to receive an instant reply.

  • Anytime Anywhere Customer Service

Your live chat support needs good sleep, but your chatbot doesn’t. Consumers needs arise outside of business hours when the staff members are unavailable. Chatbots don’t make people do the thing they hate the most—wait.

  • Quick and Seamless Live Chat

Consumers can engage with a chatbot the way they communicate with live customer support employees. Hence, the learning curve for customers to engage with chatbots is nonexistent. Many chatbots use natural language processing methods to help analyze the consumer’s question by delivering a response according to the customer requirements. All the chatbots can be seamlessly integrated into your company’s website or mobile app.

  • No Chance for Sass

Chatbots are mainly designed to stimulate human intelligence as other systems have been developed to handle dull and repetitive tasks, calculations or database searches. The goal of the chatbot is to provide customer satisfaction, rather than a simulation of a human conversation.

A good chatbot maximizes the chances of success towards achieving goals. Your chatbot can pop up on any product page in order to offer some additional information, video content or discount codes.

  • Reduces Your Stress Levels

We have little ease in the current methods of handling customer support calls from an overseas operator or from automated telephone menus reaching out to a dreadful customer service branch. The customers will welcome the use of chatbots in order to satisfy their specific needs. Customers will always opt for chatbots to help them solve their routine tasks, save time and streamline the entire customer support process.

  • Let Your Interface Voice Response Go

One of the biggest issues that customers have about the customer service process is that they make use of interactive voice response systems during phone calls to support the customers. These systems ask a few customer questions and route the customer’s call based on their voice responses.

The IVR systems are highly structured because it helps to guide the customer through each response until it reaches the pre-programmed destination. O But a chatbot can function in a similar way with less IVR-induced frustration as the customer feels like their voice is being heard and understood.

  • Creates Customer Attraction

The flexibility of chatbots allows them to engage with the customers on variant levels as they serve as a customer’s primary resource for technical support and account management. The chatbots can be programmed with various types of conversational styles, be it precise or technical for user-friendliness. The availability of the different types of personalities that are available with the chatbot helps keep customers coming back to re-engage with your brand.

  • Handles Simple Transactions

Chatbots can perform a huge range of simple transactions. Telegram bots let the users transfer money, book hotels, book a flight and much more. These AI-enabled chatbots are sought after in the retail industry where they help search for the nearest store or order online gifts.

The Road Ahead

Today, people are eager to reach out to business via new mediums. Still, the customers do not expect to have deep human-like conversations with automated technology. They only want to get the information they seek without any unnecessary chaos. AI-enabled chatbots meet customer expectations to make human interaction much more simple.

Written by
Olivia Diaz
She is working for an Enterprise level Web & Mobile Application Development company eTatvaSoft.com Mobile Application Development company eTatvaSoft.com.  An avid reader and a passionate writer, she has shared her ideas on path-breaking IT solutions, current IT trends and much more. Understanding how technology affects the world is her subject of interest.

Receive our latest posts in your inbox