Contact Shared Inbox Free Template

Use Pipefy’s Contact Shared Inbox to centralize all communication with your customers in a single email box such as [email protected], and do not let any messages or responses go unnoticed.

Foster a better relationship with your customers

With a Contact Shared Inbox, like [email protected], you and your team centralize all emails exchanged with customers in one place, unlocking greater visibility, more control, and organization over messages and actions.

Prioritize responses to solve your customers’ needs quickly, assign team members to specific clients, set up email template automation with dynamic and quick responses, and much more. Say goodbye to messy mailboxes and increase the productivity of the whole CS team.

Track message history, increase team collaboration, turn incoming emails into actionable items, and create simple workflows to manage your team’s activities. All of that in a single tool!

Increasing your team’s efficiency is easier than ever

Unlock full visibility

Centralize messages and ensure visibility over exchanged emails.

Improve collaboration

Add comments, assign members and create collaborative threads.

Boost productivity

Automate responses with email templates to boost productivity.

Adapt this template for your needs and hit the ground running

Fast and simple to deploy

Get started with your process in minutes with this easy-to-use template.


Customize your unique needs without help from the IT department.

Wide app integrations

Connect your ERP, HRIS, CRM, and other existing tools with Pipefy to build a truly integrated operation.

Connect Pipefy to your favorite software with ease

Customer Service teams across the globe love Pipefy

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With Pipefy I can improve my customer onboarding process experience on a daily basis because I have a timeline of what happened to each customer, who helped, when, etc. Now I know exactly why a client is delayed and who is responsible for what. Also, I can easily find all the history of this client. From a manager’s perspective, it’s a great way of improving our customer experience.

Marcelo Bentivoglio CEO

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