Customer Support

Template

Pipefy’s Customer Helpdesk Template is designed to make ticket support and customer request management a fluid process, allowing teams to focus on delivering the best customer service.

Using this template, centralize all customer requests, track and monitor their progress, and easily access relevant ticket information. Get started right away or customize the template to meet your team needs (without code).

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Customer request management on an intuitive interface

Intuitive Platform

Creating processes is easy using our intuitive interface. Users quickly adapt and learn how to utilize features to their advantage.

Easily Customizable

Create and build-on processes for customized management of all your company’s activities.

Centralize Customer Requests and Communications

Track and monitor customer requests and support tickets in one place. Easily create tickets and requests made outside of the customer portal.

Native App Integrations

Integrate with native apps to centralize communication channels and other management tools.

Manage Tickets in a Kanban View

Visually represent tickets and follow their progress through the service desk

Fast Deploy

With our no-code platform there’s no need to involve IT. Deploy fast and get started right away with customizable process templates.

Template structure

See how this template is structured. As this is just an example, you can customize it.

Request ID
Priority
- Critical
- High Priority
- Neutral
- Low Priority
- Unknown
Assigne

Notes
Is there a need for escalation to solve this problem?
- Yes
- No
Assign the responsible in Support level two

Notes about the support
Has the problem been solved?
- Yes

Details

Done

Case closed!

Archived

Old requests.

Welcome aboard

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