Customer Support


Pipefy’s Customer Helpdesk Template is designed to make ticket support and customer request management a fluid process, allowing teams to focus on delivering the best customer service.

Using this template, centralize all customer requests, track and monitor their progress, and easily access relevant ticket information. Get started right away or customize the template to meet your team needs (without code).

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Pipefy's Customer Helpdesck Template

Customer request management on an intuitive interface


Intuitive Platform

Creating processes is easy using our intuitive interface. Users quickly adapt and learn how to utilize features to their advantage.


Easily Customizable

Create and build-on processes for customized management of all your company’s activities.


Centralize Customer Requests and Communications

Track and monitor customer requests and support tickets in one place. Easily create tickets and requests made outside of the customer portal.


Native App Integrations

Integrate with native apps to centralize communication channels and other management tools.


Manage Tickets in a Kanban View

Visually represent tickets and follow their progress through the service desk


Fast Deploy

With our no-code platform there’s no need to involve IT. Deploy fast and get started right away with customizable process templates.

Template structure

See how this template is structured. As this is just an example, you can customize it.


Qualify the priority of assistance of this request and assign it to a team member.

  1. Request ID
  2. Priority
    • Critical
    • High Priority
    • Neutral
    • Low Priority
    • Unknown
  3. Assigne


Requests your team is currently working on!

  1. Notes
  2. Is there a need for escalation to solve this problem?
    • Yes
    • No
  3. Assign the responsible in Support level two


If the problem needs to be escalated to a support level two.

  1. Notes about the support
  2. Has the problem been solved?
    • Yes


Requests on standby.

  1. Details


Case closed!


Old requests.

Welcome aboard

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