Damaged or lost baggage
Template
Pipefy’s Damaged or lost baggage template is designed for airline companies that want to manage their requests for luggage repairs and lost luggage claims.
Template structure
See how this template is structured. As this is just an example, you can customize it.
Start form
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1. Name
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2. Document number
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3. Phone
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4. Email
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5. Address
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6. Flight itinerary
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7. Issue
- Damaged luggage
- Lost luggage
- Luggage with missing content
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8. Detail the issue.
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9. Country where the baggage was lost/damaged
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10. Claim ID
Backlog
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1. Assigned for this claim
Damaged luggage
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1. Attach pictures of the damaged luggage.
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2. Company responsible for the repair/replacement
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3. Pick-up date
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4. Status
- Repaired
- Replaced
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5. Report about what will be done with the luggage
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6. Attach official report.
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7. Return date
Lost luggage
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1. Get in contact with the client to check:
- The kind of luggage that was lost
- The content of the lost luggage
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2. List of luggage content
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3. Where was the luggage last seen?
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4. Report about the lost luggage
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5. Checklist
- Inform the customer about the refund of the lost belongings.
- Send request to the financial area
Missing content
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1. List of missing content
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2. Checklist
- Inform the customer about the refund of the lost belongings.
- Send request to the financial area
Compensation payment
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1. Account information
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2. Deposit date
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3. Deposit value
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4. Invoice