Damaged or lost baggage

Template

Pipefy’s Damaged or lost baggage template is designed for airline companies that want to manage their requests for luggage repairs and lost luggage claims.

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Template structure

See how this template is structured. As this is just an example, you can customize it.

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  1. Name
  2. Document number
  3. Phone
  4. Email
  5. Address
  6. Flight itinerary
  7. Issue
    • Damaged luggage
    • Lost luggage
    • Luggage with missing content
  8. Detail the issue.
  9. Country where the baggage was lost/damaged
  10. Claim ID

Backlog

  1. Assigned for this claim

Damaged luggage

  1. Attach pictures of the damaged luggage.
  2. Company responsible for the repair/replacement
  3. Pick-up date
  4. Status
    • Repaired
    • Replaced
  5. Report about what will be done with the luggage
  6. Attach official report.
  7. Return date

Lost luggage

  1. Get in contact with the client to check:
    • The kind of luggage that was lost
    • The content of the lost luggage
  2. List of luggage content
  3. Where was the luggage last seen?
  4. Report about the lost luggage
  5. Checklist
    • Inform the customer about the refund of the lost belongings.
    • Send request to the financial area

Missing content

  1. List of missing content
  2. Checklist
    • Inform the customer about the refund of the lost belongings.
    • Send request to the financial area

Compensantion payment

  1. Account information
  2. Deposit date
  3. Deposit value
  4. Invoice

Done

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