Damaged or lost baggage

Template

Pipefy’s Damaged or lost baggage template is designed for airline companies that want to manage their requests for luggage repairs and lost luggage claims.

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Template structure

See how this template is structured. As this is just an example, you can customize it.

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  • 1. Name

  • 2. Document number

  • 3. Phone

  • 4. Email

  • 5. Address

  • 6. Flight itinerary

  • 7. Issue

    • Damaged luggage
    • Lost luggage
    • Luggage with missing content
  • 8. Detail the issue.

  • 9. Country where the baggage was lost/damaged

  • 10. Claim ID

Backlog

  • 1. Assigned for this claim

Damaged luggage

  • 1. Attach pictures of the damaged luggage.

  • 2. Company responsible for the repair/replacement

  • 3. Pick-up date

  • 4. Status

    • Repaired
    • Replaced
  • 5. Report about what will be done with the luggage

  • 6. Attach official report.

  • 7. Return date

Lost luggage

  • 1. Get in contact with the client to check:

    • The kind of luggage that was lost
    • The content of the lost luggage
  • 2. List of luggage content

  • 3. Where was the luggage last seen?

  • 4. Report about the lost luggage

  • 5. Checklist

    • Inform the customer about the refund of the lost belongings.
    • Send request to the financial area

Missing content

  • 1. List of missing content

  • 2. Checklist

    • Inform the customer about the refund of the lost belongings.
    • Send request to the financial area

Compensation payment

  • 1. Account information

  • 2. Deposit date

  • 3. Deposit value

  • 4. Invoice

Done

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