Damaged or lost baggage

Template

Pipefy’s Damaged or lost baggage template is designed for airline companies that want to manage their requests for luggage repairs and lost luggage claims.

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Template structure

See how this template is structured. As this is just an example, you can customize it.

Name
Document number
Phone
Email
Address
Flight itinerary
Issue
- Damaged luggage
- Lost luggage
- Luggage with missing content
Detail the issue.
Country where the baggage was lost/damaged
Claim ID

Assigned for this claim

Attach pictures of the damaged luggage.
Company responsible for the repair/replacement
Pick-up date
Status
- Repaired
- Replaced
Report about what will be done with the luggage
Attach official report.
Return date

Get in contact with the client to check:
- The kind of luggage that was lost
- The content of the lost luggage
List of luggage content
Where was the luggage last seen?
Report about the lost luggage
Checklist
- Inform the customer about the refund of the lost belongings.
- Send request to the financial area

List of missing content
Checklist
- Inform the customer about the refund of the lost belongings.
- Send request to the financial area

Account information
Deposit date
Deposit value
Invoice

Done

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