IT problem management

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Template structure

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Start form

  1. Requester
  2. Email
  3. Subject
  4. Problem description
  5. Priority
  6. Impact
    • Low
    • Medium
    • High
  7. Department
  8. Due date
  9. Attach a file.

Assignment

  1. Assignee
  2. Notes

Analysis

  1. Problem-solving assignee
  2. Root cause
  3. Impact
  4. Symptoms

Solution

  1. Defined solution
  2. Conclusion date

Report

  1. Hours spent on activity
  2. Describe the procedure to manage the problem.
  3. Resources used
  4. Level of difficulty
    • Low
    • Medium
    • High

Done

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