IT problem management

Template

Pipefy’s IT Problem Management Template is designed for IT departments that want to manage their problem requests. The process starts with the requests through the problem analysis and solution.

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Template structure

See how this template is structured. As this is just an example, you can customize it.

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  • 1. Requester

  • 2. Email

  • 3. Subject

  • 4. Problem description

  • 5. Priority

  • 6. Impact

    • Low
    • Medium
    • High
  • 7. Department

  • 8. Due date

  • 9. Attach a file.

Assignment

  • 1. Assignee

  • 2. Notes

Analysis

  • 1. Problem-solving assignee

  • 2. Root cause

  • 3. Impact

  • 4. Symptoms

Solution

  • 1. Defined solution

  • 2. Conclusion date

Report

  • 1. Hours spent on activity

  • 2. Describe the procedure to manage the problem.

  • 3. Resources used

  • 4. Level of difficulty

    • Low
    • Medium
    • High

Done

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