IT Service Desk

Template

Pipefy’s IT Service Desk Template is a step-by-step process specially designed to help you track and manage all the tickets created by your company’s teams for the IT department!

Instead of using emails, forms or fragile spreadsheets, use this free template and run your IT Service Desk with Pipefy. The main concept behind this template is organizing your IT tickets like a production line and giving your team detailed instructions, walking them through every step of the process.

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Template structure

See how this template is structured. As this is just an example, you can customize it.

Screening

Qualify the urgency and priority of each request.

  • 1. Priority

    • Critical
    • High priority
    • Neutral
    • Low priority
    • Unknown
  • 2. Assigne

Solving

These are the active requests – the ones currently being worked on.

  • 1. Notes

  • 2. Can service desk solve this problem?

    • Yes
    • No

Paused

Requests on stand-by.

Done

Congratulations, you’re an execution machine!

Archived

Old and dusty things, long gone in the past…

Welcome aboard

Trusted by 60k users, this could be the beginning of something great.

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Do you have a specific process to manage: