IT Service Desk


Pipefy’s IT Service Desk Template is a step-by-step process specially designed to help you track and manage all the tickets created by your company’s teams for the IT department!

Instead of using emails, forms or fragile spreadsheets, use this free template and run your IT Service Desk with Pipefy. The main concept behind this template is organizing your IT tickets like a production line and giving your team detailed instructions, walking them through every step of the process.

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Pipefy's IT Service Desk Template

Template structure

See how this template is structured. As this is just an example, you can customize it.


Qualify the urgency and priority of each request.

  1. Priority
    • Critical
    • High priority
    • Neutral
    • Low priority
    • Unknown
  2. Assign


These are the active requests – the ones currently being worked on.

  1. Notes
  2. Can service desk solve this problem?
    • Yes
    • No

Escalate the problem

If the problem is too complicated to be solved by the service desk, it needs to be escalated to a specialist.

  1. Specialist assigned
  2. Notes


Requests on stand-by.


Congratulations, you’re an execution machine!


Old and dusty things, long gone in the past…

Welcome aboard

Trusted by 60k users, this could be the beginning of something great.

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