Service Strategy and Planning

Template

Pipefy’s Service Strategy and Planning template will help your telecommunication organization to analyze the launching strategies of new services or the enhancement of existing services.

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Template structure

See how this template is structured. As this is just an example, you can customize it.

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  • 1. Service name

  • 2. Service type

    • New service
    • Existing service enhancement
  • 3. If an existing service, select a category.

    • Phone service
    • Internet
    • Television
    • Networking

Information gathering

  • 1. Research and analyze

    • Competitors
    • Customer
    • Technology
    • Marketing
  • 2. Main competitors

  • 3. Service growth (percentage)

  • 4. If new service:

  • 5. Service instructions

  • 6. Service requirements

  • 7. If existing service:

  • 8. Potential enhancements

Information gathering

  • 1. Research and analyze:

    • Competitors
    • Customer
    • Technology
    • Marketing
  • 2. Main competitors

  • 3. Service growth (percentage)

  • 4. If new service:

  • 5. Service instructions

  • 6. Service requirements

  • 7. If existing service:

  • 8. Potential enhancements

Business Plans

  • 1. Attach the annual Business Plan

  • 2. Business Plan approval

    • Approved
    • Not approved
  • 3. Service demand forecast (percentage)

  • 4. New opportunities

Service research

  • 1. Research checklist

    • Prioritize processes
    • Define the assessment methodologies
    • Manage research contracts
    • Manage intellectual property

Establish strategy & goals

  • 1. Expected number of new customers due to new service/enhancement

  • 2. Attach the Service Strategic Plan

Enterprise Commitment

  • 1. Main stakeholders

  • 2. Have the stakeholders approved the service plan?

    • Yes
    • No

Define Support Strategies

  • 1. Principles

  • 2. Policies

  • 3. Performance Standards

Service planned

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