SM&O Support & Readiness


Pipefy’s SM&O Support & Readiness Template helps you establish, manage and administer a Telecom’s service inventory. Improve or review this catalog whenever necessary and ensure that you deliver the best possible services to your company.

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Template structure

See how this template is structured. As this is just an example, you can customize it.

Service Management & Operations

  • 1. Requester's name

  • 2. Requester's email

  • 3. What do you want to do?

    • Change the Service Catalog
    • Review the Service Catalog
  • 4. Service name

  • 5. Service assignee

  • 6. Service category

    • Legal
    • Administrative
    • Sales
    • Others


  • 1. Is this request relevant?

    • Yes
    • No

Service change

  • 1. Service template

  • 2. Service description

  • 3. Availability period

  • 4. Service users

  • 5. Attach the proposal

Service review

  • 1. Evaluate the quality of the service catalog by measuring these performance indicators:

    • Decreased percentage of incidents and service requests associated with the "Others" category.
    • Decreased number of service catalog change requests.
    • A number of questionnaires answered by the service owners: "Is the Service Catalog Management process description complete and up to date?"
    • Increased number of service catalog accesses.
    • A number of questionnaires answered by the user: "Do you know the service catalog?"
  • 2. Catalog Quality Report

  • 3. Service review

    • Reviewed
    • Not reviewed

Catalog publishing

  • 1. Checklist

    • Have you carried out a rigorous review?
    • Search for changes
    • Final check
  • 2. Final file

Published services

  • 1. Remember to regularly review your services, and to this end, feel free to move any card from this phase to "Analysis".


  • 1. Reason for disapproval

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