Social Media Support
Template
This Social Media Support Template starts with a request made on a social media platform. The following phases are analyzing, answering and evaluating the costumer’s satisfaction.

Template structure
See how this template is structured. As this is just an example, you can customize it.
Start form
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1. Link
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2. Platform
- Google Plus
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3. Requester
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4. Message
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5. Request date
Requests
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1. Was the reply made?
- Yes
- No
Analysis
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1. Assign Analyst
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2. Severity level
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3. Short description
Solution
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1. Assignee
-
2. Difficulty level
- Very easy
- Easy
- Average
- Hard
- Very hard
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3. Request answer
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4. Did you post the outcome to the corresponding social media?
- Posted
Satisfaction survey
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1. Was the problem solved?
- Yes
- Partially
- No
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2. What was the level of satisfaction regarding each of the following topics?
- Response time
- Staff helpfulness
- Answer quality
- How likely is the customer to use our products again?
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3. Comments
Done