Social Media Support
Template
This Social Media Support Template starts with a request made on a social media platform. The following phases are analyzing, answering and evaluating the costumer’s satisfaction.
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Template structure
See how this template is structured. As this is just an example, you can customize it.
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- Link
- Platform
- Google Plus
- Requester
- Message
- Request date
Requests
- Was the reply made?
- Yes
- No
Analysis
- Assign Analyst
- Severity level
- Short description
Solution
- Assignee
- Difficulty level
- Very easy
- Easy
- Average
- Hard
- Very hard
- Request answer
- Did you post the outcome to the corresponding social media?
- Posted
Satisfaction survey
- Was the problem solved?
- Yes
- Partially
- No
- What was the level of satisfaction regarding each of the following topics?
- Response time
- Staff helpfulness
- Answer quality
- How likely is the customer to use our products again?
- Comments
Done
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Trusted by 60k users, this could be the beginning of something great.
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