Social Media Support

Template

This Social Media Support Template starts with a request made on a social media platform. The following phases are analyzing, answering and evaluating the costumer’s satisfaction.

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Template structure

See how this template is structured. As this is just an example, you can customize it.

Start form

1. Link
2. Platform
- Facebook
- Twitter
- Linkedin
- Instagram
- Google Plus
3. Requester
4. Message
5. Request date

Requests

1. Was the reply made?
- Yes
- No

Analysis

1. Assign Analyst
2. Severity level
3. Short description

Solution

1. Assignee
2. Difficulty level
- Very easy
- Easy
- Average
- Hard
- Very hard
3. Request answer
4. Did you post the outcome to the corresponding social media?
- Posted

Satisfaction survey

1. Was the problem solved?
- Yes
- Partially
- No
2. What was the level of satisfaction regarding each of the following topics?
- Response time
- Staff helpfulness
- Answer quality
- How likely is the customer to use our products again?
3. Comments

Done

Welcome aboard

Trusted by 60k users, this could be the beginning of something great.

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