Social Media Support

Template

This Social Media Support Template starts with a request made on a social media platform. The following phases are analyzing, answering and evaluating the costumer’s satisfaction.

Use template now

 

Template structure

See how this template is structured. As this is just an example, you can customize it.

Start form

 

  • 1. Link

  • 2. Platform

    • Facebook
    • Twitter
    • Linkedin
    • Instagram
    • Google Plus
  • 3. Requester

  • 4. Message

  • 5. Request date

Requests

 

  • 1. Was the reply made?

    • Yes
    • No

Analysis

 

  • 1. Assign Analyst

  • 2. Severity level

  • 3. Short description

Solution

 

  • 1. Assignee

  • 2. Difficulty level

    • Very easy
    • Easy
    • Average
    • Hard
    • Very hard
  • 3. Request answer

  • 4. Did you post the outcome to the corresponding social media?

    • Posted

Satisfaction survey

 

  • 1. Was the problem solved?

    • Yes
    • Partially
    • No
  • 2. What was the level of satisfaction regarding each of the following topics?

    • Response time
    • Staff helpfulness
    • Answer quality
    • How likely is the customer to use our products again?
  • 3. Comments

Done

 

Welcome aboard

Trusted by 60k users, this could be the beginning of something great.

Use this template

Contact us

Do you have a specific process to manage: