IT Order management

Template

Pipefy’s IT Order Management Template is designed to help your IT team track and manage all maintenance and failure issues reported by employees.

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template store defaut

Template structure

See how this template is structured. As this is just an example, you can customize it.

Start form

  • 1. Name

  • 2. Email

  • 3. Phone

  • 4. Type of request

    • Failure report
    • Maintenance
  • 5. Description

  • 6. Attachments

Screening

  • 1. Request ID

  • 2. Priority

  • 3. Assignee

Verification

  • 1. Assignee

  • 2. Checklist

    • Check the failure/maintenance report
  • 3. What is wrong?

Ordering

  • 1. Assignee

  • 2. Order subject matter

    • Spare parts sales
    • Spare parts management
    • Replacement / advanced replacement
    • Repair & return
    • Retrofit
    • Commissioning
  • 3. What do you need?

  • 4. Quantity

  • 5. Observations

  • 6. Checklist

    • Create the orders

Processing

  • 1. Assignee

  • 2. Was the order processed?

    • Yes
    • No
  • 3. Estimated time of delivery

Done!

Archived

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