AI Agents
Customer Service & Support
Customer Service & Support
Customer Service & Support
Complaint Resolution Agent
Analyzes attached evidence, compares internal records, and gathers relevant information to resolve the complaint.
Customer Service & Support
Complaint Resolution Intelligent Triage Agent
It reads the complaint, analyzes the tone, and automatically classifies it by urgency, impact, and category.
Customer Service & Support
Initial Analysis Agent
It automatically validates whether the request is complete, checking required fields and eligibility according to the company's internal policies.
Customer Service & Support
Issue Resolution
Intelligent Routing Agent
It routes complex complaints to Customer Service, specialized Support, or priority areas.
Customer Service & Support
Issue Resolution
Automatic Resolution Agent
Resolves simple complaints without involving human staff.
Customer Service & Support
Issue Resolution
Issue Resolution Intelligent Triage Agent
It analyzes the complaint and automatically classifies it by urgency, impact, and need for human intervention.
Customer Service & Support
Customer Order Management
Payment validation agent
It automatically verifies payments through financial integrations, ensuring speed and reducing errors.
Customer Service & Support
Customer Order Management
Order screening agent
It automatically classifies order and customer information, preparing the operation to proceed quickly and securely.
Customer Service & Support
Contact Management Intelligent Triage Agent
It automatically organizes received data and identifies the type of customer request.
Customer Service & Support
Automated Response Agent
Writes customized responses, justifies decisions, and communicates with the client precisely.
Customer Service & Support
Policy Analysis Agent
It checks internal rules and validates whether the request meets the necessary conditions.
Customer Service & Support
Schedule Construction Agent
Starting from the campaign's end date, this agent creates a complete and standardized schedule, ensuring predictability and reducing planning time.
Customer Service & Support
Request Summary and Enrichment Agent
It automatically analyzes the briefing submitted by the requester and creates a clear and structured summary, ensuring quick understanding and reducing misalignment issues.
Customer Service & Support
Response Assessment Agent
Evaluate the customer's response and determine the next step.
Customer Service & Support
Customer Engagement Agent
It automates the delivery of the response and verifies the client's status.
Customer Service & Support
Human-in-the-Loop Manager
Defines when human review is required for complex requests.
Customer Service & Support
AI Response Drafting Agent
It generates initial responses based on historical data and customer context.
Customer Service & Support
Request Triage Agent
It automatically classifies requests and identifies the ideal type of service.
Artificial intelligence becoming a reality in your everyday tasks
Only Pipefy combines ease of installation with hundreds of integrations, governance certifications, and incredible usability for your company’s employees. All this without overloading your technical team.
