Shared Services SSC

Streamline the requests to your shared services center with a 100%
customizable and no code software.

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Trusted by companies that want results

Control your processes intuitively

No-code fast deploy

Easily set-up forms plugged on workflow processes and avoid spending months building and investing in infrastructure.

Effective SLA management

Control your SLAs: always know what’s late or on-time, and better manage productivity.

Automation and RPA integration

Set-up event-based automation to improve efficiency and integrate with RPA.

Powerful Reports

Analyze process data and discover ways to improve your workflow productivity by generating reports regularly.

Centralize internal & external communications

Manage internal and external communications in a single platform, and easily integrate with other tools.

Reduce operational risks

Reduce operational risks by centralizing all process workflows and information in Pipefy’s secure database.

A flexible and customizable platform for Shared Services

Easily improve and standardize your Shared Services operations using our pre-designed, best practice process templates.

IT Service Desk

Track and manage all tickets sent to IT with detailed guidance at every step.

Accounts Payable

Consolitdate payments and streamline approvals for efficient accounting.

Hiring Process

Streamline the hiring process and ensure onboarding is on track.

Accounts Receivable

Keep track of all payments and billing attempts in a single place.

Creating and Updating Purchase Orders

Generate a PO and send it directly to your suppliers.

Customer Helpdesk

Centralize, track and monitor all customer requests in an intuitive platform.

Centralize requests

Better manage the influx of requests to your SSC through forms plugged on workflows. Use SLAs to ensure that requests are processed within their timeline.

Automate back office processes

Boost productivity by automating repetitive tasks, and integrate with RPA to orchestrate your processes between digital and human labor.

Build agile and custom workflows

Empower business users to build and run their perfect processes without the need of IT. Managers can be in control of workflow by setting permissions, using conditional logic, and more.

What our customers have to say

“Other applications require a lot of planning and agreement from many teams. With Pipefy we do not depend or wait for anyone. We model, implement and validate processes whenever necessary.”
Michael Galkovsky, Chief Software Architec at IBM Belgium

Streamline SSC Case Management processes

Get more done in less time, so you can focus on what matters most.

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