Franchise support

Template

Manage your franchisee’s requests quickly and using automation. Set up SLAs, send automatic emails, qualify through priority status, set a deadline and assign a person responsible.

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Template structure

See how this template is structured. As this is just an example, you can customize it.

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  • 1. Franchise identification

  • 2. Name

  • 3. Email

  • 4. Department

    • Board
    • Administration
    • Finance
    • Commercial
    • Reception
    • Logistical support
  • 5. Subject

    • Financial
    • Commercial
    • Administrative
    • Contract / Budgets
    • Technical
    • Report
    • Other
  • 6. Type

    • Request
    • Incident
    • Problem
    • Complaint
    • Suggestion
    • Doubt
  • 7. Request description

  • 8. Occurrence date

  • 9. Attachment

  • 10. ID

Screening

  • 1. Priority

  • 2. Assignee

  • 3. Deadline

  • 4. Comments

Solving

  • 1. Assignee

  • 2. Started at

  • 3. Recommended solution

  • 4. Attachment

Paused

  • 1. Assignee

  • 2. Paused at

  • 3. Reason for pausing

  • 4. Attachment

Awaiting return from third party

  • 1. Assignee

  • 2. Follow-up reminder

  • 3. Pending action description

  • 4. Attachment

Done

Archived

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