Franchise support
Template
Manage your franchisee’s requests quickly and using automation. Set up SLAs, send automatic emails, qualify through priority status, set a deadline and assign a person responsible.
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Template structure
See how this template is structured. As this is just an example, you can customize it.
Start form
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1. Franchise identification
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2. Name
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3. Email
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4. Department
- Board
- Administration
- Finance
- Commercial
- Reception
- Logistical support
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5. Subject
- Financial
- Commercial
- Administrative
- Contract / Budgets
- Technical
- Report
- Other
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6. Type
- Request
- Incident
- Problem
- Complaint
- Suggestion
- Doubt
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7. Request description
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8. Occurrence date
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9. Attachment
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10. ID
Screening
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1. Priority
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2. Assignee
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3. Deadline
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4. Comments
Solving
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1. Assignee
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2. Started at
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3. Recommended solution
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4. Attachment
Paused
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1. Assignee
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2. Paused at
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3. Reason for pausing
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4. Attachment
Awaiting return from third party
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1. Assignee
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2. Follow-up reminder
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3. Pending action description
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4. Attachment