Mystery Consumer


This template is designed to manage companies’mystery consumer evaluations. It is a general template in the sense that it can be used to evaluate different types of situations, such as physical stores or telemarketing, but can also be easily customized.

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Template structure

See how this template is structured. As this is just an example, you can customize it.

New Evaluation

  1. Company
  2. Services
  3. Start Date
  4. End Date
  5. Client’s Requests
  6. Client’s Email Contact



  1. Hidden Clients
  2. Methodology
  3. Budget
  4. Budget Description


  1. Satisfaction with Staff
  2. Commentaries about the Staff
  3. Product Satisfaction
  4. Commentaries about the Product/Service
  5. Evaluating the Client’s Requests
  6. General Commentaries
  7. Suggested Changes
  8. Attachments


  1. Meeting Date
  2. Meeting Location
  3. Client’s Comments
  4. Deadline to implement the changes


  1. Review Date
  2. Has the client implemented all the necessary changes?
    • Yes
    • Partially
    • No
  3. Change’s Evaluation

Finished Campaigns


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