Mystery Consumer
Template
This template is designed to manage companies’mystery consumer evaluations. It is a general template in the sense that it can be used to evaluate different types of situations, such as physical stores or telemarketing, but can also be easily customized.
Template structure
See how this template is structured. As this is just an example, you can customize it.
New Evaluation
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1. Company
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2. Services
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3. Start Date
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4. End Date
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5. Client's Requests
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6. Client's Email Contact
Inbox
Preparing
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1. Hidden Clients
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2. Methodology
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3. Budget
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4. Budget Description
Evaluating
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1. Satisfaction with Staff
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2. Commentaries about the Staff
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3. Product Satisfaction
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4. Commentaries about the Product/Service
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5. Evaluating the Client's Requests
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6. General Commentaries
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7. Suggested Changes
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8. Attachments
Feedback
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1. Meeting Date
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2. Meeting Location
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3. Client's Comments
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4. Deadline to implement the changes
Review
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1. Review Date
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2. Has the client implemented all the necessary changes?
- Yes
- Partially
- No
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3. Change's Evaluation
Done
Archived