Mystery Consumer

Template

This template is designed to manage companies’mystery consumer evaluations. It is a general template in the sense that it can be used to evaluate different types of situations, such as physical stores or telemarketing, but can also be easily customized.

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Template structure

See how this template is structured. As this is just an example, you can customize it.

New Evaluation

 

  • 1. Company

  • 2. Services

  • 3. Start Date

  • 4. End Date

  • 5. Client's Requests

  • 6. Client's Email Contact

Inbox

 

Preparing

 

  • 1. Hidden Clients

  • 2. Methodology

  • 3. Budget

  • 4. Budget Description

Evaluating

 

  • 1. Satisfaction with Staff

  • 2. Commentaries about the Staff

  • 3. Product Satisfaction

  • 4. Commentaries about the Product/Service

  • 5. Evaluating the Client's Requests

  • 6. General Commentaries

  • 7. Suggested Changes

  • 8. Attachments

Feedback

 

  • 1. Meeting Date

  • 2. Meeting Location

  • 3. Client's Comments

  • 4. Deadline to implement the changes

Review

 

  • 1. Review Date

  • 2. Has the client implemented all the necessary changes?

    • Yes
    • Partially
    • No
  • 3. Change's Evaluation

Done

 

Archived

 

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