Product return: refurbish or scrap

Template

Through Pipefy’s Product return: Refurbish or Scrap Free Template you will be able to manage and control all of your customer’s product complaint requests.

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template store defaut

Template structure

See how this template is structured. As this is just an example, you can customize it.

Start form

  • 1. Customer's name

  • 2. Email

  • 3. Phone

  • 4. Product name

  • 5. Purchase ID

  • 6. Return request

    • Refund
    • Replacement
    • Exchange
  • 7. Detailed description

  • 8. Invoice

Inbox

  • 1. Assignee

Validation

  • 1. Checklist

    • Is the purchase within its development period?
    • Are we to accept this return request?
    • Is the warranty still valid?
  • 2. Is the request valid?

    • Yes
    • No
  • 3. Comments

Contact

  • 1. Status

  • 2. Contact attempts

  • 3. Customer's comments

  • 4. Type of return

    • Refund
    • Exchange
    • Replacement
  • 5. Inform the customer

    • How the product is to be returned
    • Estimated time for the request to be fulfilled
    • Tell the customer that the product will be checked upon return
  • 6. Deadline for product return

Processing

  • 1. Return method

  • 2. Delivery tracking number

  • 3. Checklist

    • Product condition
    • Manufacturing defects
    • Usage defects
    • Warranty violation
  • 4. What to do with the product?

    • Refurbish
    • Scrap
  • 5. Product check

  • 6. Product problem causes

    • Customer misuse
    • Manufacturing defect
    • Damaged during shipping
  • 7. Return acceptance

    • Yes
    • No

Refund

  • 1. Assignee

  • 2. Refund option

    • Credit card chargeback
    • Bank transfer
    • Gift cards
    • Store credit
  • 3. Refunded amount

  • 4. Transaction ID

Return

  • 1. Assignee

  • 2. Has the product been refurbished?

    • Yes
    • No, a new product was sent to the customer.
  • 3. Product ID

  • 4. Delivery company

  • 5. Tracking number

Done

Rejected

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