Internal
Computer Maintenance

Template

The Internal Computer Maintenance Template is a process to manage computer maintenance within a company.
The input Startform card is a maintenance request and who made it. The phases are diagnoses, maintenance, testing and a final evaluation of the work done.

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Template structure

See how this template is structured. As this is just an example, you can customize it.

Form

  1. Requester
  2. Email
  3. Phone
  4. Problem description
  5. Location

Inbox

Diagnosing

  1. Assignee
  2. Service visit
    • Yes
    • No
  3. Visit date and time
  4. Computer information
  5. Cause for the issue

Maintenance

  1. Is any part or component needed?
    • Yes
    • No
  2. Needed parts or components
  3. Are the needed parts or components in stock?
    • Yes
    • No
  4. Maintenance log

Testing

  1. Was the problem fully solved?
    • Yes
    • No
  2. Was any other problem found?
    • Yes
    • No
  3. If so, which?

Service assessment

  1. Service duration
  2. How common is this problem?
    • Very common
    • Common
    • Rare
    • Very rare
  3. Service cost
  4. Where was this money spent?
  5. Requester’s satisfaction level

Done

Archived

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