Quality complaint


Pipefy’s Quality Complaint Template is designed to manage customer quality complaints. The process encompasses receiving complaints, exchanging the product or refunding the customer, and defining what is the root cause of the issue.

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Template structure

See how this template is structured. As this is just an example, you can customize it.

Start form

  1. Company name
  2. Assignee
  3. Contact email
  4. Phone number
  5. Order number
  6. Quality complaint
  7. Attach photos
  8. Complaint date

Complaint analysis

  1. Responsible quality analyst
  2. Product return date
  3. What does the customer want done?
    • Replaced (move card to ‘Replaced products’)
    • Credit (move card to ‘Credit to the customer’)
  4. Notes on the subject

Replaced products

  1. Lot size
  2. New lot number
  3. New lot shipping date

Credit to the customer

  1. Lot size
  2. Cost of the product
  3. Checklist
    • Notify the financial area about the credit

Root cause analisys

  1. Identify the cause of the problem.
    • Cause-and-effect diagram
    • Check sheet
    • Control chart
    • Histogram
    • Pareto chart
    • Scatter diagram
    • Stratification
  2. Attach charts
  3. Based on the research, what is the cause of the problem?
  4. Solution proposed
  5. Defective product destination
    • Refurbish
    • Scrape out


  1. Analyze the impact of the quality issue.
  2. What is the financial impact of this problem?

Finished Campaigns

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