Pipefy´s Resource Capability Delivery Template was created to bring more agility to solving customer capacity issues. The goal of this process is to ensure that network, application and computing resources and other telecom resources are working at full capacity.
See how this template is structured. As this is just an example, you can customize it.
1. Customer name
2. Customer ID
3. Address
4. Customer email
5. Customer phone
6. Low-capacity service
7. How many times has this problem happened?
8. Date when capacity shortfalls started
1. Current resource capacity
2. Why is the customer not using the service at full capacity?
3. Full capacity restoration requirements
1. Transaction volume
2. Storage requirements
3. Traffic volume
4. Port availabilities
1. Person responsible for the assistance
2. How will assistance be provided?
3. Assistance equipment needed
4. Is customer training needed?
5. Cost of repair
6. Assistance date
1. Has full capacity been restored?
2. Describe the service highlights.
3. Has the customer been trained on how to use full capacity?
4. Will follow-up service be needed?