Resource Capability Delivery

Template

Pipefy┬┤s Resource Capability Delivery Template was created to bring more agility to solving customer capacity issues. The goal of this process is to ensure that network, application and computing resources and other telecom resources are working at full capacity.

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Template structure

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  • 1. Customer name

  • 2. Customer ID

  • 3. Address

  • 4. Customer email

  • 5. Customer phone

  • 6. Low-capacity service

    • Landline telephone
    • Internet
    • Satellite
    • Television
    • Radio
    • Others
  • 7. How many times has this problem happened?

  • 8. Date when capacity shortfalls started

Map and analyze resource

 

  • 1. Current resource capacity

  • 2. Why is the customer not using the service at full capacity?

    • Delivery failure
    • Customer misuse
    • External event
  • 3. Full capacity restoration requirements

Capacity KPIs

 

  • 1. Transaction volume

  • 2. Storage requirements

  • 3. Traffic volume

  • 4. Port availabilities

Resource capability assistance

 

  • 1. Person responsible for the assistance

  • 2. How will assistance be provided?

    • Telephone
    • Local technical assistance
    • Remote assistance
  • 3. Assistance equipment needed

    • Loading coil
    • Serial cable
    • Optical fiber
    • Media converter
    • Optical transceiver
    • Router
  • 4. Is customer training needed?

    • Yes
    • No
  • 5. Cost of repair

  • 6. Assistance date

Resource capability monitoring

 

  • 1. Has full capacity been restored?

    • Yes
    • No
  • 2. Describe the service highlights.

  • 3. Has the customer been trained on how to use full capacity?

    • Yes
    • No
  • 4. Will follow-up service be needed?

    • Yes
    • No

Restored

 

Remaining issues

 

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