Resource trouble management

Template

This Pipefy’s Template was created to help you manage the resources problems for Telecommunication companies. This process is responsible for ensuring that the resource infrastructure is working effectively and efficiently.

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Template structure

See how this template is structured. As this is just an example, you can customize it.

Start form

1. Name
2. Email
3. Problem title
4. Problem description

Analysis

1. How was the network problem detected?
- VOC (voice of customer)
- NMS (network management systems)
2. Required action
- Maintenance
- Repair
- Monitoring
- Management

Resource trouble

1. Spot the resource trouble type
- Cable
- Antenna
- Database
- IT
- Other
2. Problem causes

Correction

1. Correction date and time
2. Comments

Tracking & management

1. Test assignee
2. Have all tests been performed?
- Yes
- No
3. Has the problem been solved?
- Yes
- No
4. Conclusions

Report

1. Report

Closed

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