Resource trouble management
This Pipefy’s Template was created to help you manage the resources problems for Telecommunication companies. This process is responsible for ensuring that the resource infrastructure is working effectively and efficiently.
See how this template is structured. As this is just an example, you can customize it.
3. Problem title
4. Problem description
1. How was the network problem detected?
- VOC (voice of customer)
- NMS (network management systems)
2. Required action
1. Spot the resource trouble type
2. Problem causes
1. Correction date and time
Tracking & management
1. Test assignee
2. Have all tests been performed?
3. Has the problem been solved?