Service Development for Telecom


Pipefy’s Service Development for Telecom Template is project oriented in that they develop and deliver new or enhanced service types. These processes include current service analysis, new service proposed improvements and viability verifications. It ensures the enterprise’s ability to deliver service types according to requirements.

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Template structure

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  1. Proposed service
  2. Project outreach
    • Global
    • Regional
    • Local
  3. Requester
  4. Requester’s email
  5. Expected service date

Initial analysis

  1. Service value proposition
  2. Target customer

Existing service indicators

  1. Current wireless subscribers
  2. Current wireline subscribers
  3. Current Internet/broadband subscribers
  4. Monthly ARPU GSM Full Mobility Service
  5. Describe current service inadequacies

New service business proposal

  1. Target business unit
    • Wireless
    • Wireline
    • Internet/broadband
  2. Estimated operational costs
  3. Forecast demand – total subscribers
  4. Describe expected performance gains

Service feasibility

  1. Feasibility checklist
    • Increased amount of subscribers
    • Increased average revenue per user (ARPU)
    • Increased performance
    • Lower operational costs
    • Strategic service
  2. Can the new service outperform the previous one?
    • Yes
    • No


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