Service Guiding and Mediation


Service Guiding and Mediation template provide you with the perfect tool for managing the mediation sector of your telecommunication company. Control the record gathering, make the necessary reports and finally convert data for your billing system through this pipe.

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Template structure

See how this template is structured. As this is just an example, you can customize it.

Start form

  1. Customer name
  2. Customer ID
  3. Charge type
    • Prepaid
    • Postpaid
    • Interconnect
    • Roaming charges
    • Convergent
  4. Calling party (“A” number)
  5. Called party (“B” number)
  6. Call start time
  7. Duration (minutes)
  8. Call Register ID
  9. Call status

SUR meditation

  1. Has the Service Usage Record been validated?
    • Yes
    • No
  2. Mediation checklist for Service Usage Record (SUR)
    • Normalize SUR.
    • Correlate SUR.
    • Verify if there are duplicated SURs.

Report SUR

  1. Identified anomalies
  2. Were there any customer complaints?
    • Yes. Report to the sector responsible.
    • No

Guide Resource Usage Record

  1. Conversion assignee
  2. Conversion type required for Billing System
    • Binary to decade
    • BCD standard to decade
    • Binary to text
    • UNIX time stamp to some other
    • Other

Formatted UDRs

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