Service Guiding and Mediation template provide you with the perfect tool for managing the mediation sector of your telecommunication company. Control the record gathering, make the necessary reports and finally convert data for your billing system through this pipe.
See how this template is structured. As this is just an example, you can customize it.
1. Customer name
2. Customer ID
3. Charge type
4. Calling party ("A" number)
5. Called party ("B" number)
6. Call start time
7. Duration (minutes)
8. Call Register ID
9. Call status
1. Has the Service Usage Record been validated?
2. Mediation checklist for Service Usage Record (SUR)
1. Identified anomalies
2. Were there any customer complaints?
1. Conversion assignee
2. Conversion type required for Billing System